Hakim Optical Kingston Princess

I was sold a pair of sunglasses that should never have been sold. For two years I have dealt with lenses falling out. I took it in twice for repair. Nothing helped. Their solution now is offering me 50% off my next frame and lenses. $300. Not a solution. Don't go. Your eyes can't have it all. I'm going to order online now for the rest of my needs.

Amazing experience. Knowledgeable, professional and caring staff. It was my first time with progressive lenses and they gave me tips on picking out appropriate frames, took time to explain the vision ranges and period of adjustment I might experience. When I encountered some issues with one of the lenses, Jamie (the Manager) was extremely patient making several tiny adjustments, one at a time, to pinpoint the issue. He was clearly very experienced with the small nuances that can make all the difference. It took us awhile to get it right, which was not a bad thing. In the end, I am extremely happy with my choice of frames, the lenses, and the service. Everyone who works here wants their clients to be happy with their choices and I was surprised to read some of the older negative posts. I would highly recommend this Hakim Optical location precisely because of the staff.

I had an amazing experience with Hakim Optical on Princess street. Jamie helped me trying different eyeglasses for almost one hour. He was very knowledgeable and helpful. I strongly recommend them.

I got 2 sets of glasses for my child. The manager and staff were very friendly and helpful. They helped us by giving us a great discount on my child's lenses. And this was on top of the discount for the 2 frames as well.I ended up going the next week and got myself 2 pairs. Very pleasant staff and great service.

I really think much of Jamie as hes been there for many years 2012 up to date now 2023 thats a whole lit of experience in optical field ...Hes such a great guy and cares about giving his people the very best to wear glasses with pride thank you Jamie and associate for 6 years of expertise Julie CayerBeen a client for at least 6 yearsnowI must say he does take measures needed and hes very professional knows knowledge about all types of different glasses and frames

Received excellent service. They were able to book me in for an urgent appointment to get new contacts. They actually taught me a few things about the eyes and vision. Super polite and a pleasure to deal with.

Had a good experience at this place, but there is always room for improvement.- Booked appointment at 9:30 am. Got my examination at 10:20 due to a late customer that came before me. (Not their fault but I want to be open in my review)- Doctor was nice amazing, none of the rude jokes that people are complaining about. He was professional and helped me as soon as he was done with the previous customer.- Got 2 new frames and 4 lenses. The employees were amazing and helpful all the time and they tried their best to pick something I like and explaining the different things I needed and ones I do not need. (even recommended to not get a coating because I did not need it, so the ones that I experienced did not try to force anything on me)- The most annoying part is just the wait especially when a slower customer is before you. I can't blame the employees because they were trying their best to help the customer but that was my only issue. (My trip there was 2 hrs long (9:20 am - 11:30 am)

They do not accept Indigenous insurance out of preference, even after getting the billing code.

The shop has great collection of glasses. I came here to book a new optical exam. The staff was rude with no communication skills at all. It turned out I am not the only one who complained of this in google reviews. I just left the shop speechless with no intent to come back and leaving them to take care of my window to the world. Please, improve your costumer care skills.

I have to give this place of business 5 star plus..there was a hiccup with the glasses and they took longer than they should have, but they made up for that in customer service. My sister is palliative and in store they dealt with her with patience and kindness. When it came to getting her glasses tightened, Jamie came right out to the car to tighten both pairs of glasses, which required him to go out and in store multiple times. Stephanie is wonderful on the phone and to deal with in person. Customer service is a huge part of a business and both these employees are superb at that. And not to mention how many frames there are to pick from! Would not hesitate to recommend this place to everybody!