D & W Carpet Cleaning Toronto

I could really say that my money is worth it when I have D & W Carpet Cleaning Toronto over for my carpet cleaning chores. I have been a loyal customer to this company ever since our first appointment. You should try them too.

The carpet in our apartment common areas is a light colour and so showed up every stain. Mark worked diligently to get every stain out and now our carpet looks like new. An excellent job and I highly recommend D & W Carpet Cleaning Toronto.

D & W Carpet Cleaning Toronto cleaned our stairs and hall carpet from a number of pet stains. Thorough, punctual, and friendly. Second time we have used them and will again. Highly recommend for efficient service.

The team from D & W Carpet Cleaning Toronto was very punctual and personable two man crew. They took care of cleaning the carpet in our bedroom. Work was completed on time and I was delighted with the results and would highly recommend this company to anyone.

I contacted D&W to clean a stain I had on an area rug that was about 1 food in diameter. It was spilled tea and household cleaning products did not work. They quoted me $120 and plus $30 if it needed specialty shampooing. The cleaner came (who was very nice) and spent about 20 minutes cleaning the stain and adding the speciality shampoo for $150 in total. While the carpet was still wet it looked like it might be fully clean but later once it dried, the stain had more than doubled in size to about 2.5 feet in diameter. I called their reception office who connected me with the cleaner and I showed him the results. He advised that he didn’t believe it would come out and to give up. Given that the carpet was now unusable due to the expansion of the stain (prior to that we could have rearranged furniture or other discreet ways to hide it), I asked for a refund. He said he would speak to the manager. Over the course of 3-4 weeks I called the reception office 6 or 7 times who took my calls and told me the manager would call me. On the last call they told me they are only the reception and could not give me the managers number. Finally, I received a text message that they would give me $50, which I refused as the entire service provided resulted in the full stain expanding. At this time they are no longer responding. I would avoid this company as they have clearly shown that they are unwilling to stand behind their work. I understand there was no guarantee that the stain would be removed but their work clearly resulted in the stain dramatically getting worse.

Years ago, I chose them, and now they are the Best carpet cleaning in the city. There are no hidden fees. Definitely recommend!