Rachel Auto Service

DON'T WASTE YOUR MONEY there are better shops out there. I have been going to this garage for a while now, before it used to be fine. But from today I decided to NEVER go back there again. I took my car for repair they had agreed to call me before doing any work on it but they decided to do the work without asking me if it was OK. When I went to pick the car someone was also complaining about the fix they did few days ago, I told myself well that can't be me. To my surprise, they did what I didn't tell them to do, instead of doing what needed to be done they did what wasn't necessary for me and what I had asked them to do they never did. I was too naive to pay without checking my car first. After I told the guy that I had other expectations he was very rude and was just concerned about more money. In short I usually don't write reviews but after today I felt like it was unacceptable. It's important for business to listen to customer's needs and concerns and not just look on the Dollars. Like I said it used to be better before but now it's just about MONEY MONEY MONEY.

A mojority of these 5 star reviews are bots or fake accounts, Beware.

Quick, efficient, fair priceEdit:Over a year after my original review, I had an annoying hard to find issue with the car and they took the time to fix. It took a long time but they did not overcharge. I still go for my tires twice a year!Super nice people!

Man ... these people were great. I was traveling from NYC to Montreal and my car starting giving out about two hours from Montreal. We got to the hotel and called the first place I found on Google with decent reviews. I'm so grateful for Ronald and the guys there. They took us in on a Friday afternoon and stood late and put two guys on my car to get it fixed before they shut down for the weekend. They diagnosed the problem accurately and quickly and they didn't take advantage of me. They worked with me when I told them I had to keep the expenses under a certain cost and over all the service was truly that, just amazing service. I felt confident they were knowledgeable and capable of fixing the problem. I would drive back to this shop if I lived in Montreal ... without a doubt.

I took my car for a full int/ext carwash. Professional and kind staff with anglophones (and probably franchophones as well). Since they have enough staffs, they quickly and nicely finish the task so you won't wait for long. they explain what they want to do and answer the questions patiently.

NEVER GOING BACKI was a customer for approximately 10 years. Things have changed in the last year, possibly as they lost the OK Pneu franchise permitGave me an appointment, but never ordered the tires.So I searched and found much better deal elsewhere, I was going to stick with them anyways as he had now ordered the tires and I had given a deposit.On the day of the appointment, when I pointed this out to 'Michel' the guy at the counter, he got very rude and cancelled my tire change and gave me my deposit back.

I went here when my car broke down in the middle of the road.They have been super accomodating and very kind. I don’t know much about cars, but I felt very well taken care of, and they explained everything with patience.The service is of the highest quality and the people working there are kind and patient. I would give 10 stars if it were possible! Thank you Rachel auto!

Excellent mechanic in Montreal. 5 stars, highly recommended. I arrived without an appointment and they were able to get the vehicle in and repair immediately. Got me back on the road in about an hour. Fair and honest prices, friendly and knowledgeable staff. Thanks Rachel Auto Service.

I had my car towed there due to an unfortunate encounter with a pothole. They were kind enough to contact me right away in the morning to acknowledge the potential job. They did a quick inspection outside and noticed the damage was too severe and did not even put it on the lift which would definitely cost me money for nothing. Honesty, respect and good business values are what make life easier. I highly recommend anyone use this honest and respectful business!

I went to Rachel's auto after I had a minor accident in Montreal. Their service was really professional - and they gave me a great deal and great service. The tire rod they sold me has a lifetime warranty and the costs (which included labor, alignment, and even fixing one of my lights) came out to 1/3 of what one of the other shops tried to charge me. I drove my car off their lot 2 hours latter.They were really honest with me and did not try to sell items which I didnt need. This - even though - I am not from the area..The owner is really a very nice guy - and a world traveller.I would highly highly recommend them. Honest, dependable and reasonably pricedI would highly recomend