Shoppers Drug Mart

If there was an option for less than one star they would get it in a heartbeat. I am still waiting for a call back from head office from Christmas and still wondering what happened to the employee that when I asked her her name goes by go F your self two managers teaming up on one customer. One manager. Making fun of me and the company I work for on my jacket then claiming they had witnesses that only approached the counter after I yelled at them after I wouldn't consider that a witness that missed everything leading up to it

Me and my 3 friends got kicked out because we were “stealing” we offered to search us but very overweight employee said no and if we didn’t leave she would call the cops. The only thing we did was walk around for about 3 minutes and my friend had the stuff in his hands he wanted to buy. She told us not to be in a group late at night when there was another group of girls our age there. I feel very attacked and the employees are not very cool 1 star

I live just 3 min away from the shoppers on Eagleson road and my pharmacy is there BUT when I need to go to the beauty department, I don't care driving all the way to the shoppers at this location. It takes me like 15 min instead but it's totally worth it. The manager at the beauty department : Uke, is not just the friendliest lady I have encountered in a shop, she is so kind and helpful. Every time that I go I ended up buying more things that I was planning to but all have been great :), she really knows her stuff and I trust her completely when it comes to my skin's health. Thank you so much Uke!

I have been this store this morning to buy something to redeem my point by the store bonus. but when I pay my bill, the casher told me that my shopping item have a limit of 4. I have checked flyer again, but can not find any notion of limit. I have been checking in the store and can not find any limit sign too. there is a Rxmall store opposite of shopper drug. If your store already treat your customer like this, Why we go to your store!!!. every store have the right to make their policy as long as this policy following regulation and law. but you should let customer know the limit before the customer come to your store, otherwise in my knowledge and understand that you cheat customer.

Assistant Manager and Manager are arrogant. It They are not helpful, especially on returning.If you are not sure on a product do not buy from this location. Customer satisfaction is zero. If a product is broken your are on your own.

I have only had issues since transferring my prescriptions to this location. The latest is when they overcharged me for my medication because they failed to apply a drug assistance card that has been on my file with Shoppers Drugmart since I began my treatment. Better training, attention to detail is needed. It is clear that you can see it when the medication is rung up that there is a big difference in price between the two bottles of the same brand of medication, so a bit of verifying things like this would save a lot of issues. Now it’s on me, a non-driver, to make sure I get into the city to fix the mistake within 2 days I was told. I get people make mistakes, however it has been one thing after another here where it’s rarely been a seamless process to just go and pick up my medication, even though I am trying to use their pharmacy application and their tools to do so.

Just went in to shoppers with 3 of my buddies and when we entered we were browsing for snacks and stuff we passed a ball once then went to the cologne section and within 2 minutes an employee came up to us, accused us of stealing and we offered for her search us, she said no then kicked us out

Don't support this place. Online booked for a test a week in advance and they weren't able to do the test when I arrived. It was a test required by work before a flight. Showed them emailed confirmation for their store by Shoppers. Instead of try to help rectify the situation, the pharmacist, Sarah, refused to do anything including, when asked, she wouldn't try to get me in somewhere else or gather the items to do the test (make an exception) or even to just give a written statement saying she was unable to do it. Then she started raising her voice and debating the semantics of can't vs won't. For some reason their business making a bad booking seemed be my fault. You can probably imagine the negative words I'd like to use to describe this pharmacist who left me to find my own last minute solution to their error.A) bad communication with their online system.B) poor customer service with no attempts to do what they could or ownership of errorsC) terrible manners and rude, demeaning attitudeIf I could give zero stars, I would!

Excellent pharmacy team. Thorough and professional service.