Shoppers Drug Mart

I have multiple prescriptions, which I pick up about every 2 months and have been using the Kemptville Shoppers for about 3 years. About 80% of the time I have issues with the Pharmacy. The main, but certainly not the only issue, was trying to get my prescriptions synchronized. I live about 20KM away and so its a pain going back for one prescription at a time. After 3 years I'm still trying to get this done. Today I needed one prescription (again because they're not synchronized) I was told it was ready for pick up, I get to the store and its not. The profoundly indifferent clerk, who is the same every time I go there, asked me if I wanted to wait for it to be filled. Too funny.... who wants to hang around a drug store full of sick people during a pandemic. Since the prescription was for ASA, she could have said we get that for you now, but as said she is indifferent. I changed drug stores today and my bad for not doing it sooner.

Very nice store, however I will never go back for their pharmacy services. Very rude customer service by the pharmacy assistant. I had simply asked an ETA for my medication and she was very curt and annoyed by my presence. I understand that it is cold and flu season, but there is no excuse to make a customer feel unwanted. Will not be spending any of my money here.

According to an email I received from Shoppers, one did not need an appt for the flu vaccine. When I got there at 0900, a rude pharmacy tec told me that the next available appt was at 530 pm! Obviously you are lying on your website. I can understand the reviews of poor service and rudeness. There are plenty if other drug stores available...you dont have a monopoly yet. Please change the the incorrect information on your website so that people are not driving 35 km. For nothing!

Extremely rude and unprofessional female pharmacist. Went in for medications which I was texted were ready for pickup..staff could not locate them. Pharmacist started literally screaming about how busy she was with flu shots. Unbelievable..I have since switched all my family’s prescriptions over to another pharmacy. Owner needs to open his eyes and see how much this individual is costing his business and reputation.

Very helpful staff in the beauty boutique. Daria was super knowledgeable and helpful in finding the right product.

Laurie was taking my passport photos today and let me tell you. She is AWESOME. Her and I were passing jokes and talking about hobbies and such things. The background lighting wasn't working very well so we had to adjust things and retake photos and she joked as if it was a photoshoot. It was hard for me not to laugh as she was taking pictures. I was only there for about 10 minutes and I felt as if I was welcome without a doubt. She has a very warm welcoming vibe. Customer service like that is hard to come by.

One star is too good.They never have the coffee in stocks when it's on sale. It will be on the shelf the day after, though.I have lined up for a cashier or sel check so many times, only to say f* this and leave my unpaid for items sitting. One cashier for a till and self check help!?!?!? This is absolutely disgusting service.

Never have I had such poor service.Never do they have all my prescriptions on time. Always end up owing me tablets. Have to make 2 trips to get my tablets. Even now I used the app to get my prescriptions and a day later only one is ready.These are dangerous prescriptions to run out of. If these were doctors, they'd get sued for medical negligence!They don't seem to care. I've complained before and I get false promises.Time I started to look for a pharmacy that cares about their customers.Sadly some of the staff are nice people. I just don't get it.Cannot depend on this pharmacy any longer.

Been unhappy with this pharmacy for some time now. Last night was the last straw. I received a notification that my medication was ready for pick up. I drove over and waited in line only to be told I'd have to wait for an hour because it was not ready. I asked why I would get a notification that it's ready if it wasn't filled yet. The clerk repeated sorry it won't be ready for an hour. I ended up wasting time and gas $ for the last time because of incompetence! Someone had to mark the order as ready before I could get the notification that it was ready. This place has consistently short changed for my medication causing me in the past to have to alter vacation plans and drive back over to pick up the rest of my medication and it's not unusual medication either. The staff always seem to be confused, running around from one end of the dispensary to the other searching for filled orders while the line gets longer and longer. It's a frustrating place to shop and the prices of most other products are priced much higher than other places. Not a penny more of my hard earned dollars will this mega chain get from this girl!

I am so very pleased with the new minor illness assessment care program at Shoppers Drug Mart . So greatly appreciated. Very kind, professional, knowledgeable staff . Thank you , John Hass.