Virgin Plus

Sally, the manager is not exactly very bright and she doesn't know how to do her basic job properly. She gives herself too much importance and will waste your time by talking way too much without really saying anything that makes sense. She really has no idea of what she's doing trust me lol ! If you want quick and efficient service with smart and professional staff go to Eaton Center Virgin mobile ( downstairs) and ask for Nadir.

Horrible experience, had an appointment at 3 arrived 15min early and waited for 40min. The staff also asked for me to hold the phone and do his job for him

It's a good store. The people inside are really service oriented. The only thing need to keep in mind is the store is small in size. So, there will be few people serving customers and during rush hours there my be line queued up. Except that everything is good.

I had been wandering about trying to get a reasonable opinion and price on a travel SIM to use for data for one week. Got to a lot of odd sounding offers not in line with what the internet wisdom sais.Theebihan Sinnathamby worked through this with me, including my challenged Aussie English. Efficient and friendly. Great service. Thanks. Also, Virgin is on the Bell network.

Felt rushed through my contract, there were things on it I didn't understand and wanted to go over in more detail but he was wanting to get on break instead of passing it on to someone else in the store. The guy kept explaining things in more and more complex terms until I just felt like I wanted to sign and get out of there. I felt annoying for asking questions, like come on, this is a 2 year contract and I'd like to know what I'm signing. Probably would have gone with a different provider and I wish I did.

It was a superb experience, the CSA Rheda was completely knowledgeable about his job. And he provided a great customer service.

I always had good experience with virgin mobile as of today , the store has different sales man some are willing to hook up the target and some they are there just to spend the day, I was lucky to find the sales man Tarik that he shows his willingness to provide the good customer care and went trough the list to offer me good price plan as I was looking for .Thank y again for your service even tho if I didn’t get the colour that I was looking for .

They were so helpful, and obviously were trying their best to save me as much money as possible. There was a long line of customers and only 2 employees, even though they were a bit rushed I still felt like a priority. I walked in thinking I needed to get my phone sent out for repair (off warranty), and walked out with a brand new phone (free!) a better plan, and only paying a small amount more per month than I was before. I'd strongly recommend going to this location for their quality of service.

The staff was nice enough, they set me up with a new phone and a good deal. However they installed the wrong screen protector on my phone, I didn't notice it right away because it was similar but now its all I notice. Also they told me the chargers I had for my previous iphone would absolutely not work with my new iphone. I was skeptical but bought the new charger.After noticing the screen protector and figuring out that my old charger worked perfectly fine I went back to the store. They told me there was nothing they could do because it was past the 15 day return window. The charger was still unopened in the box and the screen protector was clearly wrong but hey refused to help me.I would not recommend shopping here but if you do, be wary of their sales tactics and do your research before hand.

My fist time at this store the service was exellent but on Jan 8 at 3h45pm the service was probably the worst I ever experienced and I am store manager.The representative came from the second floor with it's jacket on and asked me what I needed from the bottom of the stairs. I politely asked a few questions but the answer I received were all impatient, incomplete and impolite. He smiles arrogantly and even laughed at me (Not in a good way) since I was not using the correct *Virgin language* for a buy back.He had this deadeyes look about himself if you scroll bellow he is mentioned a few more times.I have 61 review and I believe this is the only time I ever gave 1 star to a place.