Ashley HomeStore

Don't waste your money!I want to share my (three months of repair) experience with Ashley Furnitures. I ordered a dresser from ashley on Jan4 2023 deilvered on jaunary 7th 2023. As soon as i opened the box, I found a chip on the leg of the dresser's left front leg at the bottom. After calling several time and uploading pictures again and again, finally, they decided to repair it.After one week of pickup, They repaired and did more damage to the dresser. You can see top damage, and then again, they took back the dresser to service. While delivering and bringing back inside on stairs, they tipped off the wall frame, and you can see the damages to the wall and stair in the pictures.They repaired the dresser again and did more damage to the dresser.The last visit was the technician who accidentally hit the repaired patch.Now, their repaired patch is peeling off.Now they said we do not cover peeling off.Some of the rude staff sitting on other realize you that you made a mistake buying this thing from us that you signed a contract with us to Repair your item again and again rather then replacing with the new one.It was a horrible experience with me, and never in future deal with Ashley again.Don't waste your money!

Great furniture place to find some one of hidden gems. Sales person Mohammad was very pleasant and professional. Thank you for your help and the great deal!!

Revised Comment July 07, 2023BUYER BEWARE WARNING: This is after several efforts for getting a resolution on the recliner sofa back where I was told that it would be fixed before dispatch. Now, I am finally told to do it on my own expense as the purchase was as is".... The sales representative promised us that this is a minor patchwork which will be done before delivery. We even allowed an extra week for this to be done. I know that we bought this ‘as is’ but if this patchwork was not promised we might have not purchased the sofa. This is deceptive

The selection was great. We found exactly what we were looking for. The sales rep grace was kind, knowledgeable and very sweet to my little girl.

Never buy a mattress from them. Even if they say its the world’s best mattress. We bought our bed set alongwith one of the expensive mattresses they have(the mattress was expensive than our bedset). The sales lady said the mattress is top of the line and the foam will not go flat. Its not even a year and the mattress now has bumps on both sides where we sleep. WORST mattress ever.

They sell good products. Yet, watch out while buying mattresses. They'll force you to buy a mattress cover that is not comfortable at all and can't be returned. It's 300 CAD

Would definitely recommend checking this place out, they have great items on sale and/or clearance. Ask for Nadia, she was awesome and helped us purchase a couch. It wouldn’t have been the same experience without her!

I came in today (Sat May 13th) to the 333 Matheson Blvd W location and the customer service was absolutely exceptional. My sales consultant was Grace and from beginning to end she was personable and professional. I knew coming in what I was looking for and she didn’t try to upsell me in any way (and I really respect and appreciate that). I also had several questions about financing and she took the time to go through all my questions and helped me select the plan that suited my needs best. It was an incredible experience, thank you Grace! And I will be back to your location again. Andy

I bought a bed from one of their retail locations, went here to pick up my purchase. In the front, they have a huge area filled with furniture. Around back is the customer pick up.You enter through the customer pickup door, they verify your pickup and you backup the ramp and wait for the employee to bring out your purchase.I'm happy with my purchase. I could've used another strap or two, but I was only 20 minutes away.

We've purchased in the past from Ashley and the furniture is great, trendy and great value. Sandeep was great. Very knowledgeable and no pressure tactics. However, I found the manager of the store abrasive and disrespectful towards the sales staff and customers.I find it unprofessional for a manager to do their mascara and makeup out in the open while customers are perusing the store.not to mention being abrasive to customer who areasking for additional info about an item.