Lordco Auto Parts

Just went to lordco for the second time this week to get my son auto body supplies so he can finish his truck.Both times the service was unbelievably rude.Like they don’t want to help.I stand there for five minutes at the counter while at least five employees are standing behind it.Looking in every direction but mine.I finally say something, I was nice about it , but never felt like anyone was interested in serving me.I walked out of lordco and called bumper to bumper.Who sold me everything at a much better cost with much better service.My last experience at Lordco in Victoria on Burnside, was not great either but I bought the one thing I needed.I’m just not going to support rude and entitled service when I’m spending my money

Great! Friendly knowledgeable staff that go the extra mile in helping you find what you need, and get the parts you need in a timely manner.Update: been 3 years since I posted this, have unfortunately been ordering parts more online as it has been cheaper...That said, i didn't use my account very much (or better have kept it up to date and paid the account more often) my account was closed and have lost the good pricing that came with it. Please keep any account you have in good standing, don't let it lapse by not paying anything owing to them by more than 2 months because the pricing is a better deal with an account. This does not mean you have purchase something every month, just keep it updated. I will be downgrading my 5 star to a 4 because I was not informed that the account would be closed, it was a surprise to me.

While their selection is great, I did not have a good experience with the representative I spoke with. He immediately showed me blatant disrespect by questioning my understanding of the vehicle I drive for the better part of the conversation. I find it hard to believe he didn't understand how hybrid cars worked but considering how long it took for him to understand that I knew my car had an engine despite the name Volt, who knows. That being said, I think that if my dad had gone in instead of me then the representative would have handled the situation more respectfully. Either way, I will be buying the part elsewhere.

The shear incompetence is astounding.From claiming that a 106” serpentine belt is the same as a 40” belt, to giving me the wrong brake lights not to mention it took 30 minutes in the store for that.But what really takes the cake is when I left I saw a parts person drop spark plugs, out of the box, and was instructed “just take a quick look, if you can’t see cracks they’re fine, just put them back”I will never go there again. Ever.

Rudest, most unhelpful crew going. Don’t bother going in if you need assistance - either know your stuff or don’t bother. Staff are not considered ‘customer service related’. Off to Victoria we go.

It works in a pinch, the last 3 times I’ve been in ive received the wrong itemfirst I got given the wrong fuel filter for my vehicle which was a messThen I got given the wrong battery for my car, not a huge deal but a pain to return because I didn’t want to trim my battery trayThis time I was handed a penetrating lube/undercoating when I asked for primer. Didn’t look right but I trusted they knew their stuff, ended up with an oily mess on the bare metal I was trying to prep for painting.If you don’t have an account you will be charged an arm and a legTry Napa just across the highway if you don’t want to deal with their pretentious attitudes and constant mistakes, I’ve had better luck there

Run by a bunch of grumpy old men the are depressed because they never became mechanics. 0 customer service skills and higher prices than anyone else

In my experience, Lordco is virtually a 1 stop shop. There range of merchandize is encyclopedic. However, there is a price caveat.If you are a pro vehicle person, or a consistent customer, you will undoubtedly have an account. When you come to pay, your Lordco account will discount the bottom line, nicely - and quite rightly so.However, if (as I was) you are in a pinch, and you want for example, a particular tool urgently - you will not walk out of there, a happy bunny (again, as I was...)I don't wish to be rude - Lordco have a lot to offer. But thinking back to what I had to pay, still makes me shudder. If you can get an account, then do so well ahead of your planned purchase. Getting an account will reduce the sticker shock, and you'll be nearer to a win/win purchase.

I was asked for my Union card for account I have been a member of for 13 years and I do not carry that on hand. So then I told the attendant that I work for another company as well he said to produce the ID again like I was at work or something. Then proceeded to tell me is the 50 cents worth it?" I guess so cause I went to Canadian tire and got the air filter cheaper then using my account at Lordco."