GameStop

They have a lot of new staff and they are very rude and the store is a huge mess. The staff that have been there for a while said hello to me and offered help, but 2 of the 3 new guys I could see just watched me and it honestly made me kinda uncomfortable and like they thoughtI was stealing or something. There's also a new lady and it definitely felt like me being anywhere near the staff or even trying to shop was a huge inconvenience to her.Not sure how much I'm going to be shopping there any more.

Great customer service. Ordered a game for a friend in Canada and person on the phone was able to correct the address. She was so sweet! Highly recommend this store.

Bought a refurbished ps4 online that ended up being defective. I didn't start using it for a month after I bought it because I was finishing an Xbox game first. I contacted support online and they basically said to bring it in and management would have to deal with it. Management wasn't in, but the staff called management twice to help me! I'm super grateful to both staff members as well as management for helping me with this return!

I bought a knockoff controller on Amazon thinking I would save some money. That was a terrible decision; that controller did not act like an original ps4 controller. I forgot gamestop had pre owned legit controllers. Plus they also have available warranty for them as well. Staff member was super helpful with my purchase

Very poor customer service at this location. Much prefer quieter locations not at shopping malls. I wanted to buy a few played before soccer games. They had a deal for $20 for two of them. When I asked whether a $17.99 game qualified, they weren't sure and said their computer system would decide. When I went to pay for the games they told me that 2 out of the 3 of them could not actually be found. If they can't be found, why in the world are their cases sitting in the store to be sold? Then the cashier told me to put the cases back where I found them! What kind of customer service is this? The store is also very messy.

The couple times I've gone have been quite nice staff are super cool and love talking about whatever I was buying at the time and even got me into amiibos.

What on earth happened to this location. The whole new team along with the manager are by far the reason why this store has gone downhill. For years this store was my go to when it was still EB Games. But nowadays, I cannot even get a single collector's edition pre-order in and when I do ask if there is any way that I can obtain it. I always end up getting a sarcastic response from a staff. Congratulations, you just lost yourself a customer.

Zero stars, ordered game online to pick up in store. When I went to pick it up they did not have the game and tried to give me a cheaper version even tho I bought the more expensive one. I’m still waiting for game stop customer service to refund me and it’s been two months. I suggest going to your local store that is locally owned. I’m pretty sure one of the employees stole it and now it’s probably a big internal investigation. The employees was super nervous when I showed up and kept dropping stuff, ask him about it and he just ignored me and gave me attitude.would no shop here again.

Decent product, questionable customer service.I found a collector's item in a package that I wished to purchase. Unfortunately, the original package was damaged with the handle ripped off.After 30 minutes in line, I reach the cashier and ask the clerk if Game Stop offers discounts on damaged items. The clerk said they could potentially offer a discount on the damaged product itself but not on the original packaging.I paid for my product and asked for a bag to carry the box. The clerk told me that the bigger bags are on back order and Game Stop does not run the delivery trucks to ensure they arrive on a timely manner.For a customer who waited in line for 30 minutes and spent nearly $100 for a product. My overall experience did not do it justice.

I live across the street so I come here very often. All the staff are very friendly they have great deals on used games and if they're out of stock on a game you want they try their best to order it from another store.