Tri-Mac Toyota

I have been a loyal Tri-mac Toyota customer for over ten years. I've found their service to be excellent and their sales staff helpful but not aggressive. I'll continue to buy from them and have recommended them to friends and family.

Their customer service is second to none! I've been going here for 6 years and have never had a negative experience.

I did a lot of looking on and off the Island ...checked and re-checked...well Mark at Tri-Mac was the best to deal with and we made a great deal on a new Rava4...Got the first service today...Sept 18 2017 and it and the car are just great...Best car I have got in years and will tell you they are the place to get your next car as well...We could not find any faults...Lansing from Sydney...

Second visit was not as great as the first time. The service advisor didn't even attempt to say my name. That made me feel underappreciated. Also informed me that service would be around 30 mins but in fact, it took 1 hour and 20mins but gave me no updates during my wait. There was no Technician's name or signature on my report. They also didn't insert a sticker on my windshield reminding for the next maintenance like the last visit. Small details like these are what would bring your customers back. I miss my previous advisor, Nicole.

Larry, Sam and the team at TriMac saved our vacation! Our car broke down while we were vacationing on Cape Breton Island, and the part that required replacement is not sold in Canada. Larry and team went above and beyond to help us get our vehicle repaired, to the point of loaning us a car so we could continue our holiday, driving to Truro to pick up the part once it arrived in the country, and staying late on a holiday weekend to finish the job. Fantastic service from wonderful folks.

Great service and staffs. We're from Ontario and were doing a 2 week east coast road trip. About half way through when we got to Cape Breton our transmission started acting up. This rendered the car undriveable, especially having to pull a trailer on the hilly roads of Nova Scotia. Replacing our transmission was a big job and required parts to be ordered in. We were stranded thousands of kilometres away from home. Fortunately, we foundTri-Mac Toyota. They helped us find a campground to stay and pulled our trailer there for us. They got us a loaner car use and explore the island. Most importantly, they got our car fixed in time to get us home safely. So thank you Tri-mac staffs. Special thanks to Lisa and Larry.

My family has always dealt with this dealership because of the great service. I have never had any issues with Tri-Mac until recently. I was told at one of my previous services that my brake pads were waring and they were going to have to be changed before getting it inspected in September. Because I do not live in the area it was easier for me to get another technician to change them so I did. When the technician changed them he noticed that they were still measuring at 60% and would have gotten another year out of them. My father took my car down to get the inspection done and he mentioned it to them. They said there was no record indicating that they had to be changed before inspection even though that is what I was told so they wouldn’t do anything about it. Why would someone fork out over $200 to get something replaced that didn’t need to be!!

Couldn't have asked for better service. Bruce Lee at Tri Mac Toyota made this decision so much easier and was friendly, professional and knowledge. Thank you for your patience answering all my questions.

I would strongly discourage people from getting service at this dealership. I had a very negative experience with the service team, including team members making false promises and lying to make a sale. Full details below.I came here for a 15k regular service for my Rav4 that is registered in the US. Before I signed off on the service I spoke with a woman that explained that Tri-Mac would not be able to directly submit the service to Toyota but that I would be able to submit it via my dealership in the US. I specifically asked: Will this be reimbursed?" before signing off on the service

I have been dealing with Tri-Mac Toyota since June 2008 when I moved to the area. They serviced my previous 2008 Avalon and sold me my current 2014 Avalon. Larry, Bruce, Lisa and their teams are professional and courteous. They have gone above and beyond to provide me with a high level of service. When minor issues have arisen on occasion over the 14 years that I have been their customer, they have dealt with those issues expeditiously. My Avalons have always been serviced at Tri-Mac since 2008. I have complete trust in them and their prices are reasonable. If you want to find a dealer you can trust, look no further. This dealership is genuinely committed to providing the highest quality customer service from sales to servicing. I highly recommend Tri-Mac Toyota. They have never let me down.