Spark Heating & Air Conditioning Ltd

The furnace in my 82yr old parents house went out during a cold night in February. My mom called this company while my dad went to look at the furnace with the help of the neighbour. They realized it was just the pilot light that had gone out and and got everything working quickly. My mom called this company back immediately to let them know. They told her that even though their technician hadn’t left the shop yet, they had to pay the $300 call out fee. My mom protested and eventually they agreed to only charge her half...$150. Terrible customer service. Would not recommend this place to anyone.

In moving into our new home, we asked the previous owners who they had install and service their heating and a/c system. They used Spark and highly recommended us to call them. We did and we are pleased with the knowledge of the technician (Scott D), his professionalism and demeanor, and we'd recommend Spark for any family or friends. It's also great calling their office and having Lauren state 'How can we make you smile?' She sets a great tone, and is pleasant to talk to. Together as a team, Spark seems to deliver on their vision. We are pleased customers!

These guys have never let me down, been a monthly service customer for 10 plus years. The times we needed service in between regular service, always top priority and efficient. Any one looking for the cheapest deal in town will always pay twice. I would highly recommend Spark any day to any of my friends or family.

Canceled my folk's job without notice that they prepaid for. They are in their 80's and it caused them a lot of stress and anxiety. They also withheld $50 from their initial payment. I will never use this company again.

Spark does not deliver on its club membership, is way over-priced, and has poor communication. As part of the club, you get an annual maintenance inspection. In month 11, we tried to make a booking for the inspection in month 12, but were told to wait until month 13. When we did finally book it, Spark cancelled it (even though club membership is supposed to give you priority) and we were rebooked for the next time we are in your area"

We've been dealing with Spark for a bunch of years now. Their staff and management are always committed to the best service and great customer relations. We take advantage of their service contract plans for our heating and air conditioning appliances (and they just added a plumbing division, so we added our water heater to the program) and are very pleased with the regular service that we receive. In addition, the service contract generates a credit balance that can be used to discount (or pay for) repairs, new products (think filters), etc.

I have been a client of Spark Heating for many years for the service and maintenance of my furnace and air conditioner. I highly recommend this company for all of your home needs. The staff and technicians are very professional, respectful and friendly. I feel secure in knowing that Spark is taking care of my equipment. My service technician, Scott Deshane, is such a kind and knowledgeable young man, and he takes extra care in explaining things to me. Do not hesitate to contact Spark Heating ... you will not be disappointed.

At about 6:30pm on the last Friday in January, just as we were entering a cold snap, I realized I was getting no heat from my furnace. Murphy's Law still rules! I called Heidi at Spark heating, and within 10 minutes she called back to confirm Corey would be on his way after he stopped at the shop. Corey arrived right on time and checked the furnace, and I heard him get on the phone. The verdict was the blower motor was dead and due to supply chain issues it might be hard to find a replacement. Behind the scenes, Cleo was working the phone to track down a replacement motor. Apparently there were two in Edmonton, but one was committed. Cleo got the last one, and the supplier opened up its shop so Spark could collect it. Corey picked up the replacement motor, installed it in the fan assembly, and got the furnace up and running by about 11:00 pm. You can imagine my relief when I felt warm air coming out of one of the vents! On top of that, my club membership saved me about 20% on the standard cost. Spark Heating has looked after my furnace, water heater and A/C for several decades now, and I wouldn't trust anyone else.

If you own a Maytag furnace installed by these people, beware that they may not have the parts to service it, and you should immediately end your warranty subscription with this company. (I asked them several times to replace a failing zone pump, they ignored me). Ive even called Maytag in Ontario and the part I need doesn't seem to exist.The zone controller in our home failed, and the owner isn't returning any emails even to sell me the parts... they also removed my UV system and will not return it. so, the $15,000 I'm spending to make sure I have a serviceable unit is not being spent with Spark. I've found them to be more profit-centered than customer focused, and for that reason, I'm out.I can recommend either Action Furnace or Ram Mechanical out of St. Albert.I have all of this documented, this is not misunderstanding, and I severely doubt whatever nifty response, if any, comes from them to this review.

Recommend that you AVOID this contractor. The management and owner of Spark Heating lacks integrity and professionalism and their ethics are questionable (reading some of the other negative reviews I have a similar theme to share).We have been a long term customer (>5 years over 2 homes) on a monthly-paid service plan (2x/year service) that was sold as offering preventative maintenance yet in retrospect they always seemed to find something to upcharge for during their semi-annual visits. However the final straw for us was when we really needed service support and we were shocked at the immature response we received. Our AC unit in our new-to-us home stopped working (unit was 6 year old) the owner of Spark, Cleo, came out to diagnose the problem. He advised us that the unit was improperly installed and actually laughed at us in a “sucks to be you” manner when he advised that the unit wasn’t registered and therefore not under warranty. He made NO attempt to reach Carrier, the manufacturer, on our behalf as I would have expected from a company that believes in customer service. He verbally indicated that the repair might be ~$3,000 but wouldn’t give an actual quote (see other comments below that they don’t like to give quotes rather just surprise you with a final bill). We then contacted another contractor who came out, contacted Carrier on our behalf and negotiated a 50% discount on an evaporator and a 10-year warranty. The final cost was a fraction of what Spark alluded the repair bill might be. When I called Spark to cancel our service plan and shared my feedback of our experience they proceeded to charge us for an additional 2 months of service premiums (Nope! No apology, just a firm commitment to their cancellation clause). SHOCKING LACK OF INTEGRITY. In closing, I highly recommend you find another contractor before considering Spark Heating for any type of service (if they don’t disappoint you now they will eventually).