Shoppers Drug Mart

Worst pharmacy anyone can deal with. My son is not well so my doctor send his prescription and called me to inform that they have your prescription and should be ready for pickup, so I went to this place and there everyone is lost they have no idea where to look for it and ask me to talk to my doctor to resend the prescription. Are you kidding me ? No idea how they passed their exam and got in this place

This store is AMAZING! especially the pharmacy. They have been amazing at explaining all the unfortunate drug shortages that have been happening. I have interacted with Rebecca and Veronica in the pharmacy and they are absolutely amazing at what they do! They greet everyone with a smile and are so patient. I needed help with an otc item and Kathy(Spelling?) And she was super quick to help and knew where everything was! 10/10 LOVE this store

I went to the pharmacy to pick up some allergy medication as they were acting up pretty bad, since I was there I figured I would also refill my other medications. I was helped" or more like not helped by a someone named Massen? Or something like that.He was extremely rude and very short when conversating. As someone that also works in front line customer service

Terrible customer service with extremely rude staff. I went to get my passport photo done, and the staff was rude, unfriendly, uncouth, and lacked customer service etiquette. I've been to better shoppers drugmart locations with friendly staff. But this was the worst. We got yelled at and told that she felt pity for my family and I which was why she was attending to us because she had more important things to do than attend to customers. My partner had to tell the lady that she was raising her voice and she needed to calm down.I would not recommend this location for anything. If there was a star lower than a star review, I'd give that.

I went to exchange a leaking perfume (I thought it was defective) I bought from shoppers and the ladies looked at me like I was crazy for wanting to exchange it. They wiped all the liquid from the bottle rim and said It looks fine to me

If I could I would rate 0 stars!! I’ve came here on several occasions and have used all their services including post office and pharmacy and aside from a few staff at the pharmacy every single associate in this establishment is unfriendly, unhelpful and incompetent. Even though this is the most convenient location for me to visit I will be going out of my way to go to another shoppers from now on. The final straw was today when they refused my 3 year old daughter to use their washroom. We were asked to go to the Tim Hortons despite me having to wait at their store for 45 minutes for my sick daughters prescription and me having another baby with me. Absolutely horrible way to treat a mother and her kids on Mother’s Day smh

We went to this Shoppers knowing it had a decent selection of perfumes. It was supposed to be a fun experience for my teenage girls. It was not. The representative watched us like we were going to steal something, repeatedly asked for the coffee back (that we had to request and we were the only customers in the area), and rudely said to one of the girls can I help you?" when she touched/looked at something that was "not for sale" even though it was on the sales floor. We bought a perfume and did not receive a single tester. The woman ahead of us did and she spent a fraction of what our purchase was. Smh... customer service was not this woman's strong suit. Thanks for ruining a special experience."

Robin at beauty counter was the most unprofessional person I have encountered. She was rude and short tempered to my husband and I and refused to help us process a simple exchange. Her exact words “I do not want to engage with you”. We had the unopened product, the receipt and, it was purchased a few hours ago from Creekside. She tried to insinuate that my husband and I were being unreasonable for asking a question about an exchange policy. She told us that we needed to bring all the products on that receipt for her to process the exchange for that one item. We told her we didn’t have all the products as we just thought it was appropriate to only bring what we needed to exchange. Plus the other purchases were not linked to this purchase. We never said we weren't willing to comply with a refund/exchange policy of your company. However, we failed to understand why we needed to bring all the items on that receipt for an exchange. Instead of answering our question, Robin responded disproportionately by telling us that this is store policy and that we can take our business elsewhere as she is not willing to engage with us. Robin was acting as if we had stolen product from your store. Disgusting!We will not be coming to your shoppers again and be treated poorly by your incompetent staff who is incapable of answering a simple question with respect and professionalism. If you want customers, you will need address the disrespectful treatment we received from your staff. Feel free to review the camera footage at your location.

Zero rating. Absolutely, and hands down - the worst customer service I have ever encountered in any cosmetics department store - or ANY store for that matter…The cosmetic ladies are all extremely rude.I have never had a bad experience at my preferred Shopper’s location (not Country Hills!), for over 20 years with different gals and they are always happy to see you again and help with any questions and mention new product lines or other brands that they have a GREAT knowledge-base on. It’s also very apparent that they all like their job. Very pleasant and also take a lot of pride in being able to help people.Not at this place! (Country Hills). It’s like you’re wasting their work time and interrupting by asking for help in the middle of their little personal chitchats before they notice you. I only stopped in there twice because I had appointments in the location area. Never again! It’s very apparent that they all hate their job (in my personal opinion), and they should all also retire. Miserable and disrespectful on top of it. Avoid and go to a different location or other store where you will be treated respectfully and leave a happy and satisfied paying customer after spending over $250.

I get all of my prescriptions here and I have for years Rebecca has exceeded all of my expectations and continuously shows great customer service and a great attitude towards her job, her upbeat positivity Keeps me coming back! Thanks for all the years of great service Rebecca!