Canadian Tire

I usually find what I am looking for. The only problem is the customer service is terrible. There is hardly any help to be found.

The garage is super. The people helped us in a way we couldn't have expected. Without them we would have stranded somewhere on the road.

Stood at Return counter for 15 mins while the clerk ignored us and counted her cash. She finally saw we were waiting but didn’t serve us rather saying we had to go into the other long lineup. Other staff also saw us waiting but ignored us. The front line people are so important to a business. This front line person work in the stock room. Very unhappy experience.

While on a tour of Gaspe I had an engine light come on. My diagnosis without an obd2 sensor on hand was that this was due to the rev limitor sensor or misfire. This is a common issue while using Tow/Haul mode on the 3.5l turbo eco boost while descending steep grades when engine/transmission braking is engaged. The computer flashes a code for a misfire on specific cylinders as there is no combustion during engine braking. My request to the service department at Mauger Ford in Gaspe was to perform a simple diagnostic to confirm my theory. My hope was that a 15 minute scan would be supported without issue as we were travelling. Unfortunately, the dealership was unable to support this task to help out a traveller as they had 4 cars in for service this day. Not impressed with this dealership whatsoever. Thank you to Sebastien at Canadian Tire for their support. 20 minutes to scan and clear codes to have us back on the road. For those that care, my suspicion was correct, misfire on cylinders 2 and 6. A direct result of engine braking while in tow/haul mode and engine rpm’s without combustion. Two hours down the road and no codes have come back. Kudos to Canadian Tire and Sebastian for going the extra mile to support stranded travellers. Thank you so much for your fantastic customer support!!CheersSteve and Michelle Plante

Unfortunately, I had the experience of dealing with Terry at the auto center twice so I can tell you with experience that this is the place you have to avoid at all costs. Terry believes in taking advantage of the people who are stuck rather than helping them out. Below are how my two visits went while was visiting Gaspe 1200kms away from my home in Ottawa:1st visit - December 17, 2019I got a flat tire and I bring it to the auto center and asked if it will be covered under warranty as my tires were within 5 years. Terry looks at the tire and said no it won't be as the thread is too low. Fair enough I brought my car in and asked if he could look at the threads of other tires if they were fine. All the other three tires were between 4 and 6 points and he confirmed they were fine. He said if something has to happen to other tires he will prorate it and replace it. I was going to change only the bad the tire but he insisted that I should buy two tires instead. I said okay and got the two new rear tires out of pocket. I asked them to swap a spare tire as well and for this change they charged me $15 (more on this later).2nd visit - December 19, 2019Unfortunately, this time I hit a very big pot hole and busted the sidewalls of my front right and rear right tire. I call CAA and bring the car in to Canadian Tire auto center. Terry confirms that he will cover the rear tires under warranty as we just changed it. But here's the catch we don't have more of the tire in stock so you would have to pay the difference of one tire up. The difference was about $100 more for two tires plus I had to pay for balancing again. I asked can you order me more of the same. He goes yea I can but they won't be here before two weeks and I know you are visiting only for a few days. This is your only option and the store is closing in an hour so you have to make the decision right now. Also, he did not changed the front tire under warranty which he had confirmed on my first visit that will be prorated if something has to happen to it. I said okay please change it and could you please swap the spare again. He said sure it will be $20. I'm like what!, you charged me $15 the other day, he fumbled and said oh I did you a favor the other day and we usually charge $20. At this point, I said whatever just change it.This is my second visit to Gaspe and this was my only bad experience that I can think of. It was painful to see that at a reputed place like Canadian Tire, I get to experience such behaviour. Please avoid this auto center and find some local garage instead when you are in Gaspe.

Shout out to Jessica, of the Gaspe staff! She qent out if her way to help us rectify a mistake the Gatineau store made when we ordered an exercise bike. Even though CT couldn't make it happen, people like Jessica restore my faith in humanity. Thanks so much!

Customer Service Representative Sébastien at the of the Automobile Department is really a great guy. I do not speak French, he translated everything for me patiently.I got a flat tire during my road trip from Ontario, and there is no exact size match available in Gaspe. He consulted with the senior service representative, called the tire company requesting for delivery (it is thanksgiving long weekend so need at least 5 days), and even spoke to my mechanics on the phone. We ended up finding me some winter tire that fit my vehicle, which saved me 5 days.He even carried the tire for me to the front counter - I really appreciate that. Thank you very much, Sébastien.An old gentleman offered me a ride to the mechanics seeing me carrying those tires. Everyone in Gaspe is so friendly.

Terrible. Will not be going back after I was given a gift card on my returned item. I was supposed to get it taken off my credit card but they refused. After I use the gift card will never ever go to CANADIAN TIRE again. Terrible place. Would not be recommended buying anything there.

Great Staff. Friendly, polite and know a bit about everything. Thank You, Justin

Very poor service. Online quantities are always wrong, tired of driving an hour each way to be told they can't find any of the items I'm looking for. Stores like these are the reason I'm doing more online shopping.