UCruising of Unionville

If I could give zero stars, I would. My parents along with 10+ others booked through this travel agency" that supposedly specializes in cruises.1. They booked them the BASIC airline fare that does not allow changes or cancellations.2. It is never recommended to book a flight on the same day as embarkation as there are many factors that can delay/cancel the flight. Knowing this (or at least I hope they know this)

Very good service

Worked with a horrible agent. Party of 8 + two kids.Horrible customer service due to the following:- Agent got the last name of one of the party wrong and blamed it on us and tried to push the cost of changing the flight name onto me. (Went to manager who finally ate the cost after proof was presented that it was agent's fault)- Mixed up two kids and assigned them to different couples for flights (both departing and return) so had trouble checking in at the airport- Split up group and assigned different tables for early dining - at different ends of the dining room (4 and 6)- Split up group and had us on different decks; Lowest deck rooms as wellNever going back to ucruising again for cruises.

Good price !

I purchased cruise twice for both of my Europe trips. Ucurising staff was very helpful in booking cruises as well as securing flight. The cruise price is also very competitive in particular when it combines with shore excursions for those who doesn’t want to shop for places to go when arriving at a port of call. I’ll continue to use it for my next cruise.

Worst Service. They don't care about the customer service, they only care selling more tickets. When I called to inquire about transferring my tickets to credits or change to later days. I was informed that it was not possible due to the cruise company's policy.However, when I contacted Royal Caribbean directly, I was informed that I could receive an exception to their policy if I provided a doctor's note confirming my situation. I was not given accurate and complete information regarding my options of changing my tickets, which has caused me a great deal of inconvenience, stress and financial loss. As a travel agency, it is your responsibility to ensure that your customers are informed of all available options and provided with the best possible service.

Check for their deal,you can save hundred of dollar.