Marlin Travel Kingston

Our experience with this travel agency was extremely disappointing. We asked for a specific excursion to be booked, when we arrived we are booked something entirely different and were charged in full for the mistake. Our travel agent refused to acknowledged any error or show any remorse. We were denied any refund. We will never use Marlin Travel or any other subsidiary owned by Transat Holidays due to their complete lack of accountability.

Our experience with this travel agency was nothing short of deplorable. It is for that very reason, I’ve decided a review was the right step to take as I would hate to see anyone go through what my wife and I had to endure at the hands of this inept travel agency.Earlier this year, my wife and I, along with several of our friends booked a group vacation to Mexico, we were set to depart in February and cancelled more than one month to departure due to COVID-19 and new restrictions announced by the federal government.In reviewing the paperwork sent to us by Tracy Sparks, our travel agent and through email correspondence we believed we were entitled to a full refund as long as we had given at least a months notice, it was only when we tried to cancel Tracy told us to “read the fine print” which was shockingly never sent to me. Tracy never sent along our complete travel documents. And we had been reassured multiple times, if we just cancelled before the allotted timeframe we would be entitled to a refund. The company even decided to implement a cancelation fee of $100 that was not on correspondence prior to us booking.Things dissolved quickly between us and Tracy so I had no choice but to speak with the owner Leanne Brikas-Mckercher. Leanne was equally unhelpful but decidedly more aggressive and unpleasant. She became irate with me and refused to speak with me once she found out I had spoken to TICO (Travel Industry Council of Ontario) to help determine what outer rights we’re and legalities surrounding documentation, Leanne told me to “file a complaint with them” and promptly hung up on me, unwilling to discuss a refund. Funny thing is at that time I told TICO I wanted information, they suggested working it out with the two parties prior to the complaint process, nonetheless a complaint has now been filed.I was left with only one option calling MasterCard and requesting a investigations from them. MasterCard ruled in my favour after reviewing all of the documentation and after speaking to Marlin, and my wife and I were given a full refund.All this could have been avoided by paperwork being provided as it should have been and a significantly improved attitude from Marlin. Be beyond cautious with this location, especially before you hand over any amount of money.

No, I do not recommend Tracy Sparks, from Marlin Travel.  and I do not recommend Marlin Travel agency, bad service, bad attitude, negligent and mediocre service from Tracy.  No, I do not recommend it, it is not professional, it is not proactive.I recommend doing it yourself through Expedia and you will avoid that aggravation. I never go back there, never ever again.Lots of add on charges to write up tickets only told to you ask you are leaving the office.

Very disappointed with the service received by Leanne. Very friendly person at the beginnin, but once they received the paiment she is not of any help and very rude. We were misinformed all the way and end up loosing a lot of money with them. Never again with Marlin Travel

Very helpful, Pam and Beverly were very helpful in making my travel arrangements. I trust that they will provide me with the best Travel service.

Extremely helpful, very friendly and knowledgeable.. great experience.. special thanks to Beverly Ecke, great agent..thanks again

Very helpful staff, shout-out to Beverly for helping our friends and I book our trip and discuss all the extra options and upgrades. I’m the type that usually books online but this was a great stress free experience that made it worth it especially for a group trip to have everyone on the same flight and resort booking.Definitely recommend!

Pam was amazing to work with!! Totally recommend.