Upper Room Home Furnishings
940 Reviews
- Friday9:30 am–8 pm
- Saturday10 am–6 pm
- Sunday11 am–5 pm
- Monday9:30 am–8 pm
- Tuesday9:30 am–8 pm
- Wednesday9:30 am–8 pm
- Thursday9:30 am–8 pm
About the Business
Upper Room Home Furnishings | Ottawa, Nepean, Kanata, Orleans, Gatineau | Shop at Upper Room Home Furnishings today for great deals and great furniture!
Contacts
Website
Call Us
+16137215873
545 W Hunt Club Rd, Ottawa, ON K2G 5W5
Hours
- Friday9:30 am–8 pm
- Saturday10 am–6 pm
- Sunday11 am–5 pm
- Monday9:30 am–8 pm
- Tuesday9:30 am–8 pm
- Wednesday9:30 am–8 pm
- Thursday9:30 am–8 pm
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- In-store pickup
- In-store shopping
- LGBTQ+ friendly
- Wheelchair accessible seating
- Wheelchair-accessible washroom
- Assembly service
Recommended Reviews
It's me
14.10.2023
Upper Room Home Furnishings
Purchased a headboard that was expensive thinking it was higher quality. It had a few deep gouges. Call customer service a few times and I have been ignored. Sold it privately and took a large loss and purchased a new one in Montreal. I was a longtime customer but will no longer go back.
Nira Dookeran
13.10.2023
Upper Room Home Furnishings
Our luxurious new sofa was delivered yesterday, but there was a problem with one leg. I called and they arranged to have a technician show up today to fix it in time for my dinner party tomorrow. Prompt, professional with a clear priority on superior customer service. A pleasure to do business with outfits like this.
David Piscopo
22.09.2023
Upper Room Home Furnishings
Very surprised last visit there a few days ago. They r selling floor models as new stock even though they been sat on for months. We were interested in a sofa on sale. I asked if they had any in stock. She said yes this one (the floor model). I said your advertising it as new and not specifyingthat its a floor model. She said. Thats the one we have in stock. I said your advertising new product on sale but its not new its been sat on etc for months. She said thats the one in stock". So we left. Shady advertising. Floor model should b specified as such."
nooshin nokhanji
01.09.2023
Upper Room Home Furnishings
I recently had a truly terrible experience with the Upper Room Shop's delivery service. Despite being assured that I could choose the delivery time slot, they failed to provide me with the necessary link and proceeded to schedule the delivery themselves. When I contacted them to address the issue, they informed me that I was unable to change the assigned time frame and would need to reschedule for another day. They held me responsible for being present during a time slot that I didn't even select.This level of incompetence and disregard for customer needs is completely unacceptable, especially considering the hefty price tag of $150 that I paid for the delivery. I have never encountered such a frustrating delivery experience before, and as a result, I have no intention of shopping with them again.Avoid the Upper Room Shop if you value reliability and customer service. There are far better alternatives available that deserve your hard-earned money.
sharon Cameron
28.08.2023
Upper Room Home Furnishings
I just bought a couch from Upper Room, and what a wonderful and positive experience. From the 1st visit to the store to the quick and efficient delivery I felt like I 'mattered' to this company. Wonderful staff, excellent product and a short wait time from order to delivery.Visit them in Ottawa on Hunt Club W. (they even have cookies sometimes)
Donna Nash
07.08.2023
Upper Room Home Furnishings
Just received our new dining room set, so gorgeous!Custom to what suits your space, this is so perfect and worth the wait.Great service from consultation to in our home, so exciting to have a beautiful new beginning to many kitchen parties ❤️
Scott Huntley
26.07.2023
Upper Room Home Furnishings
Ordered a bedroom set for over $10k with white glove delivery service (100% satisfaction guaranteed).Delivered today and they scratched my hardwood floors, damaged the headboard, and the set had defective slats (one does not touch the ground, one has a big knot in it).Contacted customer service and they will talk to the manufacturer about a new headboard but they say the defective slats are normal and that it's just a little scratch" on the floor.Edit: Had a lot of difficulty getting to a manager. After filing a BBB complaint the store has agreed to refund some money for the damage to the floors. Additionally we have been told that the manufacturer will be supplying a new headboard AND the replacement slats."
Gaby Jon
21.07.2023
Upper Room Home Furnishings
We waited patiently for several months for our couch to be fabricated only for it to be delivered damaged. We called and were told to send an email, which we did along with photos of the damage, only to be ignored. We were told someone would call within a week and never heard from anyone. Really disappointed at the utter lack of customer service and quality assurance.UPDATE: Upper Room finally got in touch with us and said they would send an upholsterer to “repair” the damaged portion. We paid for a brand new couch, not a refurbished Frankenstein couch. This is unacceptable. You need to stand by your products.UPDATE: They have not contacted us again despite promises that they would be in touch after we asked for other optionsz
Greg Cormier
15.07.2023
Upper Room Home Furnishings
We bought some high top bar stools. We use these only for breakfast, so rather light use. One is degrading, and we found out that it's not even covered by the extended warranty that we payed for. It's specifically excluded, almost as if they expect the products to deteriorate rapidly.
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545 W Hunt Club Rd, Ottawa, ON K2G 5W5
Upper Room Home Furnishings