Go Bananas

As an already stressed out mom of a kid and an infant, I took on the responsibility of another child on Friday night. A play date so my son can have some fun again since we have been holed up at home tending to the baby. My plan was Go Bananas at the Richmond location and then white spot. This was one of the few Indoor play places that open until 730pm on a Friday. We waltzed through the door around 4:55pm. Figured the kids can enjoy for at least a couple hours and then we can go eat. Like a previous contributor said earlier, once you open the door to this place it reeks of urine. The place is quite small compared to any other indoor gym, but I guess quite typical of Go Bananas as I've been to the one in North Van. (I sent in a review for that one also.) There was a young staff member behind the desk. We filled out our forms and paid approx $24 for the two 6yr olds. My husband and I got comfortable in one of the booths. Not even an hour later, the staff member approached us and was very unprofessional. Don't care if she's young, she needs more training. She said hi

Smaller location. Pretty safe and clean. No damage on play area

I was at this location for a childs birthday party. I am usually not one to write poor reviews but I feel the need because this rings a huge safety alarm for me.I want to make this clear that the staff member on duty was not at fault as I feel this is the responsibility of the establishment. During the 3 hour visit to Richmond Go Bananas, a child appeared to be choking, and I asked the attendant at the front desk if anyone had first aid, and there was no trained staff member on duty at this childcare facility. Lucky a few parents were able to attend to this situation.Secondly, there was a zippered opening that I personally found at-least 5 children INSIDE, yes it is the responsibility of the parents to be watching their children however from the birthday room, or anywhere else (unless you are directly beside the area) would not be able to notice they were not in a safe area. There was electrical wires, power cords, dust and dirt and it was clearly an off-limits area. It was freely open for kids to play in, as how would children know that this was off-limits as there was no lock or sign stating other wise. Keeping in mind this was near the 3 and under area." I felt as if this was a major safety issue

We had our 3 year old birthday event here last weekend. We called the owner a few days earlier to ensure the place was clean since the previous reviews mention it's quite dirty. The owner was very receptive. The place was perfect and the kids enjoyed themselves. The pricing is the best compared to other places in Richmond.

Cheap, good quality entertainment for young kids. My toddlers had a great time exploring and navigating the jungle gym. Solid enough for parents to escort the kids through the stuff they might not yet be able to get through on their own. Good value, but it's a shame that ~90% of the foam balls keep getting lost in nooks within the jungle gym. It'd likely take an hour to round them all up but instead they're left tucked away while the kids use the handful still available.

The place smells of urine throughout the entrance, play area, bathrooms, party room, staircase to party room... Dust and grime cover every surface. It makes you want to walk through a Hazmat shower upon exit.

Took my kids here as a last resort when we tried to go bowling across the street but it was closed. I have never seen a place so filthy in my life. Layers of dirt and grime on everything. Cobwebs and garbage everywhere, bathrooms were the worst I’ve ever seen in my life. The garbage can was overflowing with dirty diapers and had cobwebs on it so obviously hasn’t been emptied in a long time. There is no way that place has been cleaned at all in the last month. Whole place smelled of pee. After ten minutes we couldn’t take it anymore and I felt uncomfortable letting my small children play there. Asked for a refund but was told it’s against policy. Okay that’s when I asked for a manager and said that we needed to leave because the place was dirty. Suddenly and thankfully the girl agreed to refund me. Thank god. Taking my kids to kidtropolis instead. Now I know why nobody else was in there! Will never go back! This place should probably be shut down-there’s no way this doesn’t violate health codes. Ew!!!

when I was there one of the kids Crapped on the floor in the slide and all the other kids that went down had it smeared over their clothes and the employees did not clean it up

We just had a party there for 3 kids - 40 children and at least 30 adults. It was AMAZING. The kids ran around like little maniacs, and the adults got to just chill and visit and eat.Unlike so many other places, you can bring your own food and drinks, so you're not forced to overpay for yuck food. Staff at the front were super friendly and accommodating, and so helpful with cleanup.All in, it was under $600 for the kids and you don't have to pay for the adults. We had nothing but positive feedback from our guests.Highly recommended to book the early morning slot (opens at 10), as there were very few other people in the place. Would definitely use this facility again!

We usually go to the Langley location but we tried this one today...I should have known it wouldn’t be good when I saw the giant “NO REFUNDS” sign by the register.My 4yo had a good time, the climbing structure is big and there are lots of slides. But my almost 2yo could only play in the minuscule toddler area and the overcrowded ball area. She got bored fast which is saying something.It was dirty — think food stains on the wall, overflowing garbage cans and big piles of dust bunnies dirty — and the water fountain was also the area where staff apparently keep their cleaning supplies. Literally had to move around brooms and buckets so my kid could have a drink.Also, I feel like their security measures are a joke. You’re supposed to check out when you leave. I left early with my 2yo, and the girl at the desk literally did not even look up from her phone as she buzzed us out. I could have had anyone’s kid.Basically, I would like my $20 back.