Half-Way Motors Power Sports

Used to be excellent, after they let a good employee go (we know as a regular) he had personal property stolen and then was banned from the store without good reasoning and no proof. Not sure what happened but we don’t condone that level of unprofessionalism and began outsourcing all BRP product we need. Hope things change soon. Continuously need to call as no body can take a note to call back a customer for parts that need ordering.

Took my Skidoo in to have some parts replaced (that I damaged) as well as a small warranty fix on the reverse linkage. Everything was fixed as it should have been, good communication from service advisor. Shop rate was competitive, BRP parts aren't cheap, but prices are set by manufacture.Low stress experience. Will go back in the future.

Excellent staff and excellent service, I bring all my watercraft’s, atvs and any toys here. The new manager is great and has been excellent at fixing the flaws the old management had left on the business. All the staff are friendly and attentive I always receive great service! Zack is a beauty and always gets back to me with any questions or concerns I may have. Excellent service!

Probably the worst customer service I've ever seen. They know they have you because the next guy will buy your spring checked sled or jet ski if you don't. So they do not care if you're happy. I guess they have so much business they don't need returning customers. The turn over rate here is unbelievable, my salesmen changed 3 times in one year. They use salesman quiting as an excuse for terrible service for your orders. I order something and just expect what I ordered. If the employee failed me, I expect at least SOMETHING to be compensated with since every month counts in certain seasons, but instead they just tell you they have other people who want MY preorder. Terrible business, but I love the product. But I'll try another brand in 4 years. Now avoiding anything that says halfway motors in this city.Before they justify this review and make more excuses, this review wasn't affected by the chip shortage or the recent hacking of BRP as I understand those types of situations aren't their fault necessarily. But they also don't feel like it's their problem they have to compensate for even though you get your jet ski or sled at the END of the season that you ordered a year before. They don't understand that they represent the company they sell for. But this review had nothing to do with that, I just wanted to point that out.

Brought the atv I bought from them in to have the cooling fan replaced. Bombardier sending the wrong part, and supply chain issues caused delays. Better communication throughout the process probably would have reduced the frustration level, this is the reason for the rating. In the end the experience ended well.

Excellent customer service. Greeted by friendly faces as soon as you enter the building. Parts guys ask you if you need assistance as soon as you approach the desk. Quick turnaround on service. The labour rate is a little higher than other atv shops in town but it's more than made up for in customer service. Beautiful clean showroom with a great selection of toys. If you're looking for quality sales ask for Kiirsti. She's outgoing, great to talk to and is very knowledgeable about the items they sell. Always a pleasure to deal with.

If I could give this business less stars I would.6 months ago I decided I wanted a Can Am Defender. I knew exactly which model I wanted all I needed was to talk to someone to order it (0 sales skills required). I called 3 times to try and talk with a rep on the phone and no one would even return my calls/emails for a $30,000 piece of equipment.I contacted the Sioux Ste Marie dealer and purchased it there instead, and received great service and support through the entire process (which was relatively quick given the times - only a 8 week wait).This dealer won’t even provide customer service to prospective customers, how do you think they treat people who already gave them the money?Now I am looking for accessories for my bike and this dealership is garbage with that too. Local price is more expensive than the BRP website, so I just bought the stuff online and shipped it to BRP in Fort Frances. It’s funny how BRP doesn’t even list them as a dealership they can ship to on their website. Maybe they are trying to distance themselves from this shameful establishment.

Bought a skidoo from here this year and had a terrible experience. I knew exactly what I wanted so there was hardly any work required from sales yet they still managed to disappoint. Communication was inconsistent and we had to hound them to get a reply. Financing was a breeze and great to deal with but that’s about it.

Worst quality service ever. Brought seadoo in for low oil pressure sensor, was there for over two weeks nothing done other than removing oil filter to say there were metal shards in the filter and that it was going to be $1000 to take haul apart and look at engine. We decided to just take the seadoo back. Called in the morning before we were picking up to see if the seadoo was put back together and able for pick; this was at 4:30 pm, the service worker advised me that all the technicians were gone for the day so he would call me the next day between 8:30-9:00 am and let me know. No phone call,I called them at 9:20 and asked if the seadoo was ready, the service desk worker advised me that the seadoo was still apart but they could put in back together and the put the plug in and it would be ready in a matter of 20 mins. I got a call from another worker around 10:30 saying that the seadoo would be ready later in the afternoon. I told him I spoke with someone already and that they were going to be put together and someone would be there shortly to pick them up. When we got the seadoo I was so disappointed, there were no bolts in the haul, they never did replace the oil and the bolts for the gas cap we’re still out. Never will I deal with them again for $500 worth of “work”

Worst experience I ever had with a dealership! I blew the motor on my sled and was quoted a price and told I would be refunded my “core” charge. The service manager (Chris)did not even know what a “core” charge even was until I referred him to a “reputable” and “experienced” service manager in Sault St Marie. The service manager agreed to replace the motor at the same exact rate as the place in the Soo! I waited over 2 months and kept being told “it’s coming along nicely “ by a lying deceiving service clerk(Annie)pretending to be the”service manager” after almost 3 months and over $6000dollars later, the sled was done, I did not get 5kms down the trail and sled was misfiring and not running right! I originally blew the motor by taking advice from one of their service reps as the sled overheated, Un be known to me I had a blown coolant line and was told to fill it up with coolant and try it out, which I did and the motor seized! Well after all the waiting, lies and over quoted costs, the sled had another coolant leak! I requested all coolant lines be changed..NOT DONE!I took the sled to the Soo (Northshore)and they discovered the wrong “used” plugs had been put in a BRAND NEW MOTOR? (Rodger/tech)?yes! unbelievable! The carbs were “way off”Not only that but my secondary clutch guard was ready to fall off and my primary clutch was bad!(was fine before) My brakes failed on my 2nd attempt to ride(not bled right) And the coolant leak that ORIGINALLY BLEW MY ORIGINAL MOTOR WAS NOT FIXED! I ordered a BRP button 3x and it was “misplaced” 2x! What a bunch of incompetent clowns! Never will I set foot in this dealership again and advise anyone looking for any major repairs to do the same! What a nightmare! Missed while riding season because of these people! $7000 dollars later…for a $2700 motor! Un real!