Shoppers Drug Mart

Loblaws owns the company, and issues out gift cards. Brought one of those gift cards and tried to use it here. They have refused to honor the gift card and have told me to contact Loblaws after I asked the manager of this store today why they wont accept it. The manager has stated that they don't know why because they [personally] didn't make it.That's misrepresentation, theft, and just plain lazy on top of it.Thought I'd let ya'll know.Buyer beware, the gift card scams are back and Loblaws is involved again.

Why do I always get followed by security????? This is so unfair! I just wanted some milk and yeast for my baking today and this security guy keeps following me around. My brother hardly shops there anymore due to same reason and he warned me long before I moved into the neighborhood. My apartment and workplace is just about 5 minutes away from the shop so yes super convenient but WHY is shopping there such awful experience???? Is it because we are black or what????

I was being followed around by security..I then asked them what was wrong or happening? he then tells me if I have money I shouldn't be concerned. ..um lol ..are u kidding me? this security guard should be fired then replaced .and the manager should be contacted. Followed me from the hair isle to the food isle then back until I asked what the matter was .. maybe your security guard should start asking everyone if they have money to come into the store ?

What's the point in having the store and the flyer if the shelves are consistently empty, or the store iust doesn't carry an item. If you're gonna advertise the product in your flyer, have it in the store, too. There's been times I've had to walk 13 blocks to the next closest shoppers to my house just to get a product advertised in a flyer but the store employee tells me they don't carry it. If you don't carry it, don't put it in your flyer. Simple as that.

I was there a few days ago. The online Shopper Drug Mart store showed that price to be different than what it was at store. I spoke to the cashier about the price and the cashier said the assistant manager could help me with that. The assistant manager was so rude. The assistant manager treated me like I should be sorry for asking the question. The assistant manager would not look on the Shopper Drug Mart online store. What I experienced was horrible customer service. The way the assistant manager treated me was as if I needed to apologize for something that I never even did. I told the cashier how the assistant manager treated and the cashier was apologizing for the assistant manager's behavior and stated that is they way the assistant manager is. The assistant manager's behavior was unacceptable and rude. There is a Rexall down the street that offers way better customer service and their prices are more reasonable.

If incompetence was rewarded, Shoppers Drug Mart trophy cases would be filled, unlike their store shelves. A loyal 15 yr customer should never be told to phone around town to fill their order, nor should they have to hear claims that Shoppers associates knowingly can't deliver on.I'm pleased my clients wouldn't allow my company to be dismissive and indifferent with them, while I averaged healthy 22% profit margins off their backs..

Staff are generally kinda rude usually actuallyTried to sell me close to expiry on an important med I was not impressed and asked to get a different t one ordered I find them snotty most of the time and will be going to a different place for my expe sive meds on a regular basis

I've been going to this location for a couple years and the staff has always been helpful. However, the new security is awful. He followed me and stared at me the entire time I was getting my eggs, milk and cereal. My transaction was simple and quick, yet I felt like I was being stalked for some crime. Really disappointed. I'd rather walk the distance to Save On than be made to feel so uncomfortable.

The most unpleasant experience I've ever had with a pharmacy team.I came in requesting an appointment for antigen COVID test.They said they did not have any take home kits available.I explained again that I was not asking for a take home kit but to book an appointment.The pharmacy team told me that if I wasn't showing symptoms and I was vaccinated then there was no point in even booking it."I ask them to clarify if I had to be symptomatic to get the test.This is when communication completely broke down.They stated that "because you are showing symptoms we won't test you."I tried to clarify that I was not symptomatic and I was asking what qualifications were necessary to actually book the appointment.Their response was "we don't care if you don't leave we're calling security."After that level of miscommunication and negativity I would not trust these people with a food order let alone any medications or prescriptions."

I came here for a return of YSL lipsticksbecause we brought them on shoppers website but they are made on 2019. It’s been three years, I don’t want it. On Thursday one of them said they don’t carry this brand, then I went back and call the customer service. They said they should return it for me. Since I earned the bonus points through these lipsticks and I don’t want to loss them, the customer service said I can get refund without the receipt, just show the confirmation. The manager however, was yelling at me saying I need to give the receipt. I was explaining how the customer service said to me nicely , the manager YELLED to me AGAIN and said go to another shoppers and went back to her office. These all happened under camera, I was being so nice because I know the manager doesn’t know what the customer service told me so I was explaining it and try to make her understand I don’t want to loss the bonus points. Worse experience ever.