Sunshine Medical Clinic

I will never be going back again, the doctor was 30 minutes late to the clinic it was so crowded in there. After 30 minutes of waiting it got ridiculously crowded that I had to go and wait in my car. After waiting in my car for 1 hour I come back to see the people who were in there 1 HOUR ago still in the same sits and waiting, I thought 1 hour wasn't bad" and the receptionist said to come before 12am so we did we had to wait 2 more hours in the waiting room. At this point I was really frustrated

I am surprised to read some low rated reviews below. Dr. Romeo Llanos has been our family doctor for years now. He always listens carefully, he is friendly and easy to communicate with, always willing to answer the questions and provide the best service. Also, I meet Dr. Lucy is couple of times, as a walk-in patient. She was aslo great. Not sure about all the doctors of Sunshine, but Dr. Romeo and Dr. Lucy are great, no complaints at all.

Hoping to save someone the time I wasted. I would give negative stars if I could. Dr. Akinsun is insensitive and condescending. If you are looking for an empathetic doctor to care for your health, it is not her.

Receptionist is very rude. She gave me attitude when I asked how long the wait was as there wasn't enough chairs and my daughter needed to lay down and had a high fever. She told me to make sure to be back in half an hour or we would lose our spot in line and would not be seen. So we came back in half an hour and still waited almost 2.5 hours with me and my daughter sharing 1 chair. Then when I asked for a paper cup to be able to give my daughter some water she rolled her eyes at me and walked away without answering. She came back with water and still didn't say anything. Then when I used the washroom she yelled at me to turn the light back on when I came out . Very poor customer service

I’ve been going to this clinic for years to see dr. Lucy who is fantastic. One of the best doctors I’ve ever had. Unfortunately I can’t say the same for the receptionists. I’ve received an extreme amount of attitude from them when talking over the phone and in person. I’ve also witnessed others have this experience as well even when being very polite and respectful. It’s to the point now when ever I have to call or go in for something I get very anxious as I never know how I’m going to be treated by the receptionists.

I will give this clinic sa low rating primarily because of the people at reception. Im not generalizing all of them but most of the time these people are so not flexible, they aren’t pro-active in helping you reach the doctor if you’re waiting for a result. They would want you to come in and book an appointment only to discuss the results of bloodworks. They would want you or your son who is sick to come in only to discuss the results of those tests! How ridiculous is that? Our doctor isn’t that great either, he knows we’re waiting for the results of our tests but it’s always so difficult to reach them or them to contact you.

Edited 2023-01-12: I am bumping this up to a 3 star because the doctor had called us back and told us that she called the pharmacy sent them the prescription because she was worried about my mom missing a dose. Thank you very much to Dr. Dorota Nawrocka. My mom and I really appreciated the call, it made us feel like she listened and she cared.Original post:Receptionist was quite rude to my mother. My mom went in to refill her prescription because we couldn't contact her family doctor in time as their clinic closes just as she gets off work and her BP was high. She forgot to bring the bottles of her medication with her to the appointment so the doctor asked her to try and get someone to send a picture of the bottles or to have her pharmacy fax them the prescription. The receptionist told my mom that the pharmacy was not allowed to fax them the prescription and so my mom asked if she could just write down the prescription while talking to the pharmacist over the phone to give it to the doctor. The receptionist told my mom to stop being disrespectful even though she wasn't, and insisted that my mom leave the clinic because they wouldn't be able to help her.My mom said that the doctor she saw was okay, but the receptionist made the experience awful. She also said that just before she went in to see the doctor, the receptionist was listening to the conversation another patient was having on the phone and yelled at that patient to stop being disrespectful and leave the clinic as well.As a customer service agent, I can understand having bad days and not tolerating disrespect, but these instances were not even considered disrespectful. Looking at the other reviews on here as well, I think that it would be beneficial for the receptionist to receive retraining on compassion, empathy, and active listening.

Literally the worst experience ever! I rushed across town to get there before they stopped taking walk ins. I was in the Walmart parking lot and I called them to see where in Walmart they were and the girl was so rude. I wanted to make sure I was going to the right place before 7 pm when they stopped walked ins. I said I’m just parking and running in pls don’t lock the door. She said she couldn’t guarantee it. I walked in and she started talking to me in the middle of the conversation she picks up the phone and had another conversation with someone else. Instead of saying. Just one second. Or asking the other person to hold she just ignored me. Then to proceed my health card was ripped in two she wouldn’t accept it. I told her I was waiting for a new one but it’s in two pieces and I also had a copy on my phone. And she wouldn’t accept the. Said she needed a physical copy. I told her she has one it’s just ripped and a picture to confirm it and I’d Nop she said I know this medical office is stricter than other. She was incredibly rude

Only giving a 1 star because there is no 0 star option.Missed appointment because phone appointment was at 1 time, doctor called an hour later and we were unable to speak at that time. They then billed for missed appointment and refused to see us due to unpaid bill for Strep throat which needs antibiotics or it just gets worse.I get billing for actual missed appointments but refusing to see a patient because of it is ridiculous.Also, over the months many of the receptionist are very rude and abrupt!

Needed my IUD removed and all of the other walk-in clinics I tried told me they couldn't do it. Here, Dr. Lucy was able to do it for me with no issues. She was kind and professional. I was in and out of the clinic in about 15 minutes. It was one of the fastest and easiest experiences I've ever had at a walk-in.