Wellwise by Shoppers

WoW: Great Service at Brampton Wellwise..... Paras Jain is my Cpap Specialist and more.... I had a appointment with him for 2:00pm today and he was ready for me with a print out of my Sleep pattern he downloaded from my machine from Home....wow....He was ready to show me the lastest New Cpap masks, models..... We talked and he knew what I needed...... Great prices and picked up a few more Great deals from his store..... Really....worth the drive to Brampton to See PJ.... a amazing young man that knows his stuff... 5 Stars. Thanks to him and the freindly staff.... Their just so helpful..... They made my day.... Thanks PJ.... I will be back for the Best service in Town........ Mr. Hanna.

I have been in there a few times over the last 6-7 months for my CPAP needs & everytime I've gone in the staff have been helpful and courteous. PJ especially has been amazing and super helpful with all my questions and concerns. His follow up and customer service is definitely above and beyond. I highly recommend this location if you need anything for a CPAP machine.

I set my appointment a week ago to have a consultation for my CPAP machine which is completely new to me. I arrived half hour earlier than i expected and they were happy to take me in. Akriti was a lovely young lady that helped me throughout the whole process and explained everything in great detail to make sure i left there with no questions and felt completely comfortable taking home a machine that's new to me. Thank you for all of your help and I look forward to our followup appointment in 3 weeks.

Second time this has happened to me. I ordered ostomy supplies I ordered Friday, I go to pick up Thursday no order found. They can’t even find the order form. Now I just go on Payless Medical buy from them they ship free in mail. No more driving to shoppers for me. Terrible service.

Yes, I am owed $81. for a return of an evolution walker that quickly fell apart that I purchased at well wise in late August 2020. This is a long story, but Nellie, the store manager, did tell me on the telephone that she would credit this amount on my new credit card. Today is December 20th and this still has not been done. I just left a message with the store administrator, to pass along to Nellie this morning. I have requested an $81. gift card sent out in the mail this week to get this matter sorted. The customer service department here needs to be improved greatly.

They don't stock crutches, but the store is supposed to, and caters to mobility injuries. I couldn't even order them online and have them delivered to the store.Only reason it didn't get a 0 was because a staff member helped me try on an air cast, which wasn't what I was looking for.

Very rude staffThey don’t know how to talk customerSpecifically lady who is answering called today 04/06/2023No sense to talk to older people

I am warning anyone that purchases from Wellwise online to go ANYWHERE ELSE POSSIBLE. My aunt is suffering from cancer and has issues with bathing so we purchased a bath mat from here on the advice of our occupational therapist and boy was that a mistake. They first sent a mat that wasn't what I ordered at all, looked like a cheap one from Wal-Mart. I contacted them and they allowed me to return the mat and told me the one I had ordered was out of stock. I decided to wait till April 14th for when they would be back in stock and as you can see by the date I still have heard from no one. I just called in again and was told I needed to speak with the technical support team who funnily enough doesn't have a direct phone number. I have emailed them 4 times in the last month and got no responsePeople purchasing from this store are obviously not well and being in customer service myself I would expect better treatment. I am personally disgusted by my experience with this place and will NEVER purchase a thing from them ever again

Dealt with PJ for my sleep apnea machine and devises. Excellent service by PJ, He patiently and professionally explained everything and assisted with my insurance documents. Very professional and friendly. Would recommend this store to anyone for medical services.