Orangetheory Fitness

Love this place! It is such a fun gym. It is like my second home. The staff is friendly and the gym is clean. Best instructors and personal trainers around! 10/10 recommended!

The staff and coaches are all very supportive and friendly. The workouts and the facilities all make for a very fun experience.

5 reasons why I quit Orange Theory Plateau:1. Very poor customer service for such a high price tag membership. Impossible to reach management in a reasonable time frame, often getting to voicemail, or texting without a response for days. As well as being told different things by different staff who either don’t care to understand or are too new to know. High turnover of employees who are ill informed. A very frustrating experience. Manager Brenda acts bothered and uninterested when dealing with customer issues.2. Getting charged the membership fee multiple times a month, which happened on numerous occasions; having to call and ask for a refund, without any apology. Not being able to control my personal information/remove my credit card information. Having to be on alert to make sure no extra charges went through, every month! Waiting days to be refunded. Ridiculous.3. Lack of space in the lockers and gym. No locker rooms and nowhere to get dressed, especially in the winter, when everyone leaves the class at the same time and other people are arriving.4. Heart rate monitor unreliable and buggy. Had to exchange it multiple times. Having to run out mid class to get it reset or wait after class to get a new one, only for it to not work properly like the last one.5. Costly without any expected perks (no towels, no private locker rooms, etc.)

TLDR; I love the diversity of these workouts; every day is different and challenging in new ways. The coaches are motivating (in both french and english) and the *growing* community is so supportive and welcoming.I participated in the VIP trial soft opening, and 4 classes within the week; I am hooked! the negative reviewer may have been a little too harsh and unfair. It's the OTF plateau soft opening, you can't expect the experience of a newly open gym, with staff in training to give you the exact same experience as a gym with veteran employees; seriously Ms. Tremblay have some compassion. The last two weeks the staff and coaches were clearly going through their own onboarding experience; they are figuring their rhythm and rhyme. The SA team have been super welcoming, and they have done an amazing job educating the curious walks ins of Orange Theory while clocking/syncing everyone in!I did find one of the trainers too much for me, where i I ended both class with a migraine (take note that this is personal, the vocal pitch/cadence and frequency of encouragement were too much for me..however other participants enjoyed his banter). For the next month, I'll most likely aim to take classes with Laurent and Elodie, as i like their coaching technique and class momentum.On the last day of the trial (Sunday feb 23 2020) the franchise owner, Michael was present - what I appreciated from the conversation was how it is important to put members first" ( also the value-statement of OTF)

I’ve been to a few Orange Theories but the one located in the Mile End is by far the best! Brenda, the manager has such high energy, a positive attitude no matter the day you walk in! Elie, who you often see working the front desk is so welcoming and calm even through the busiest of times.The workouts are incredible and the space is large and one big open floor plan which helps a lot when you need to listen to the coach and follow a long.I’ve been to many gyms but this one is by far the best! I’m in the best shape I’ve ever been and I have to admit I’ve become an OT addict!Love the staff, love the workouts, love the space!Highly HIGHLY recommend joining Orange Theory in the Mile End.

Nice teachers and programs for WOD… Not as competitive than CrossFit

Hey otf plateau. I wish I loved you because your location is perfect! Try number 1- my first time no one gave me an intro. Went to subsequent classes in griffintown and loved it. Came back to you and the ac is broken not for a bit but for “2-3 weeks” it must have been 35 degrees in there! I wanna love you but you’re making it tricky!

After doing spin for some time I needed to change it up. Orange Theory was just the thing! I was a little intimidated as I don’t life weights much but Brenda the manager /coach was incredibly encouraging and warm. I immediately committed to the unlimited monthly membership after my trial class. It is a full body workout and the cost is extremely reasonable when compared to spin classes. Fantastic location and very friendly. Just do it!

I have been going to Orange Theory for over a month now and I am addicted. The team is super friendly and always happy to talk to you! Highly recommend their program if you're looking to get healthier and are in the area!