Sport Chek

Quite possibly the worst customer service in the valley… I will not shop here again

Terrible service,Went for runners, sat and watched 2 staff members chit chat with each other watching me look around boxes for the right size. Ended up not finding the boxes so took the shoes up to the front checkout and requested the size I was after… the clerk radioed the shoe department to meet me at my pair I was interested in…. So I go back and the 2 employees continued to chit chat and clearly notice me waiting. So I I continue to watch them and hear all about there personal conversation… anyways I took the single shoe back up front a second time as I was walking up front, one of the 2 chit chatters decided to stop the personal conversation and followed me back up to the front. I looked directly at the front staff, placed the single shoe down at the front door and walked out….. good service is hard to find….. sport check you lost a customer, and I will not return to a store that does not care… your money is your vote!

Im giving this 5 stars as I had a bit of a problem today returning some hiking boots. I had no order number as I ordered on line and for some reason I had no Email with an order number. They hummed and hawed and had a couple of upper staff members come to try and figure it all out. There was no way I wanted to keep an item that did not fit me. Finally

I've had a similar experience the last 3 times I've been in. The staff seems like a bunch of teenagers who just want to hang out with each other rather than do their jobs. Openly having personal conversation in front of me while I wait to have their attention. I've had a problem at the checkout every single time, where I have had to tell the employee how to do my sale. ie I was returning an item, and she sold" it to me at regular price and returned it at the sale price I bought it for and then tried to charge me the difference

Most unhelpful place I have ever visited. Gave them 5 shots, was disappointed EVERY SINGLE TIME: nobody to assist, no stock, not your size, rude. Courtenay branch is pathetic.

Had really terrible experience at this location. Staff (mostly teenagers) were disinterested in helping anyone. I was almost afraid to ask for a size, coz the guy helping me made it sound like he was doing me a massive favour. I bought a pair, but I wanted to really walk in the shoes before taking them home, so I walked in parking lot outside the store for 5-10 mins, didn't like the shoes, so decided to take them back and get the another pair. Same guy came off so condescending when I went back into store like I did some sort of crime. I told him I walked in the shoes and didn't like it. I told him to get me another pair (different brand) , he told me I can't return the shoes now, gave me the pair anyway and then ran off to front counter to tell on me, like I was gonna lie there or something. It was a belittling experience, only star goes to the manager who was understanding and okayed the return. No more shopping at this store for me. I'd rather shop online or Mark's.

This store is trash doesn't ever have anything in stock. Go on there website 90% besides children stuff out of stock or never had. There selection is garbage also to get any help is difficult. Also no goalie stuff only ever two sticks nothing two sticks is prettymuch they carry. During lacrosse season all the lacrosse stuff could fit on a end of a isle. This sports" store is more of a clothing store. Rather drive hr to Nanaimo store or go to source for sports. Actually just go to source for sports anywhere in the world if ur looking for equipment of any sport. But its a ok clothing store. 1 star sport store 3 star clothing store cause thats all it pretty much is."

Went in looking for a pair of runners, selections r pretty good. Staffs were very helpful in the fitting room and shoes department.I got a pair of clearance Nike runners , noticed there is marks all over. ( I understand it's clearance but not sure if that's the reason for clearance or simply lack of sizes)Asked the cashier if they could be discounted further, she didn't say a thing and looked at the manager ( I young lady who has a emotionless facial expression) , manager then said THAT'S why they r on clearance!!" With an annoyed unkind tone. ( how would I know ? I dont work there )Working retail and customer service myself for many yrs when I was younger

Today I went in to purchase a pair of workout shoes for the gym. The model I wanted (that I have previously purchased) wasn't available on the display. The customer service staff were busy helping other customers, but I was able to catch the attention of one young man once I found a couple of pairs I was interested in. His name is Kash. I was impressed with his knowledge and level of helpfulness. It turned out that, based on my shape of foot, he pursuaded me in a different direction, but he wasn't able to find the right size. Then I started to describe the type of shoe that I had previously purchased, and he was able, right away, to name the brand and model – he said that a shipment just came in that morning and that it would take a while, but he could dig around until he found my size. That's exactly what he did, which took a lot of extra effort on his part – I am really impressed. He could have avoided the extra work by pretending not to know, but instead, he went the extra mile. Kash, thank you – you will go far in this life!

A few times previously, I've been disappointed at the stock selection represented on website versus in store.. this time, a sales associate helped me out and was able to find the products I was looking for, out of the back storage and bring them out for me. Very happy with staff willing to make that extra effort.