RONA Trenton

Totally awesome customer service which will keep me coming back! I had a unique situation where I ordered a gazebo online + installation services. Everything went perfectly except for a mislabelled part from the manufacturer. Not sure how unique this situation is, but with 100s of different parts i'm sure this occurance has happened more than once. However! I called our local Rona and spoke with Heidi (1st time) then had a follow up call with a gentleman (did not catch his name!) reassuring me that they were going through the steps to make it right. 2 weeks later, the single part we required to finish putting the roof on arrived via fedex. I was worried I wasn't going to be able to deal with the manufacturer directly as they were an american company that did not ship internationally to consumers.Rona went above and beyond helping correct my issue. Because of this, I will definitely continue to give Rona my business. I feel box store customer service has gone by the wayside a bit, maybe that was in bigger centers, but I have enjoyed all of the customer service received since moving to the Trenton area.Thank you!

Didn’t have what I needed but the staff was so nice and offered to find a store that had it or said they could order it in for me :)

Small store but lots inside. Well laid out. Neat and tidy. Staff was super friendly and helpful. Shelves were fully stocked. Nice to of have to go all the way to Belleville for a hardware store. Doesn't necessarily have everything you might be looking for, but it's well stocked and the small town feel is a nice bonus.

Great service at customer service and the guys in the yard were helpful for my pick up..

Fun and helpful staff, Bought my Weber BBQ on sale, wasn't sure my wife was going to kill me for it, but the staff said they spoke to her and all was fine, fun bunch here,.

Friendly and knowledgeable staff. Will definitely swing by here more often

The staff here is always very friendly and helpful..I never have a bad experience when dealing with them.

Staff when it's almost closing time. Seem to have closing time mentality. Still had pleanty of time to buy what I needed and time to spare. When you see someone struggling with something. Please offer help. I couldn't ask for help because everyone was huddled at the back talking. Next time I will be mindful instead of half hour before closing. I will try to make it during the day... Bright side of shopping there they do have a variety of products and prices are decent. Lots of parking.

VERY convenient location! Close to the 401 with easy access in and out of the parking lot. Store is very clean and organized.Dec 22 2022 ---- BIG storm coming. I wanted to add in a power bypass to run my furnace off of my generator. RONA had everything I needed!