Comfort Hotel Niagara Falls

Gov. of Canada Refugee Hotel. How dare the owners allow the general public to book rooms here. REFUND ME!We expected a quiet, romantic get away at the Falls. We were greeted by packed hallways, security all over the place, in every part of the hotel and in the elevators. Why so many security guards? It felt unsafe. Large groups of people carrying plates of food from the basement canteen to their rooms.The hallways stunk of musk. Men smoking shisha/hookah pipes at the back of the hotel. Place was not clean and our bathroom smelled nasty.Felt extremely unsafe when we arrived. The first security guard was on edge patrolling the lobby. Then another 2 at the rear of the hotel. Then a fourth followed us in to the elevator.There were NO CARS parked on the property dispute the hundreds of people inside. Very strange.DO NOT BOOK HERE!!!!

Worst hotel stay ever. It was more like a hostel than a hotel. The rooms were tiny and cramped, the beds were the most uncomfortable spring coil mattresses that hurt your back and make you feel like you haven't slept, the service was horrendous. People were fighting in the hallways at night, the hotels didn't have pillows for the guests, one elevator was on service constantly so it's impossible to get up and down without riding in a stuffed elevator. To top it all off our room smelled like rotting laundry. We had booked a non-refundable three nights stay and left after the first night. I called down to the front desk for the noise complaint with a rushed response from the receptionist we are dealing with it." When we requested a refund and complained to Expedia

The hotel itself was nice. The rooms were clean no complaints in that department. However, for a weekday stay they put guests too close together. The hotel didn't seem like it was fully booked to have guests rooms side by side or right across. My neighbour's were constantly in and out of their rooms talking to their friends across from my room. My recommendation would be to spread guests out if you can. Other than that great stay! I would recommend.

Our room was nice and came with breakfast included. The staff there were friendly. The only downside was people kept pressing the emergency button in the elevator. And many unsupervised kids running around. But otherwise our time there was very enjoyable. They also have pet friendly rooms. And about a 10 minute walk to Clinton Hill.

This was our second visit and certain things were better than our stay here in March 2022.Better:More complete breakfast and more friendliness and helpfulness from front desk staff.Still good:Awesome breakfast room staff (very nice).Pet-friendly.Not a long walk from most popular spots in Niagara Falls, especially if the weather is good.Could have been better, but not the staff's fault:Neighbourhood could be better. Our room was adjoining with another room (not our family or friends) and noise travelled terribly to our room even after they were asked to be (and were) quieter. Management wasn't too hard on them either.There was a yellow spot in one of the towels, which I'm sure had been washed, but if I were the manager and that stain wouldn't come out, I would not use it in a guest room.As a pet-friendly hotel, and for the price, it's ok.

I have stayed here a couple of timesBreakfast was great.Stuff friendly.Space of the rooms great.Great locationThey do not allow bicycles in the rooms. But they have a fence all the way in the back where you can lock it, security 24/7I have noticed the Canadian government used this facility for refugees and newcomers who just landed here in Canada, it did not bother us at all. But that means a lot of more people.