Edible Arrangements

I would give this a 0 if I was able to. My family has ordered from this company many times (mississauga area) and we have always been pleased with our orders, until I went to this location. Today is my birthday and I placed an order yesterday for a birthday basket. They were out of balloons so I did not even receive one with my order which is fine. I also ordered a 2 and a 1 to put in the arrangement. When I came home and opened it the numbers were placed like the photo below. I paid 120$ for this presentation, there are suppose to be 3 stars that are not even visible, just shoved towards the bottom. It looks like a three year old put this together. Please do not go to this location as the customer service is terrible. I was hung up on and questioned why I didn't come back right away when I had classes all day and was only able to run home to put it in my fridge. I shouldn't have to go back and complain, it should have been done right the first time. The owner refuses to do anything and says she's never had any complaints yet there are other 1's given as reviews on this location. The 21 is what is suppose to stand out and this is what I received for 120$ ...

Did NOT put sender name on arrangement. How am I supposed to Thank the sender if I don't know who sent it?

The gift box was lovely and bear very cute. A lovely surprise! It was disappointing though, that the delivery person delivered a balloon with a large hole in it. I do hope that they were honest enough to send a bit of a credit to the buyer.

If I could give them zero stars I would. I ordered delivery for my sister's birthday. They only delivered half the order. I called them the day after to let them know and requested a refund for some of it. It is now 2 days later and I've heard nothing. Horrible customer service and the product wasn't that great! Will never use them again!

Today was my 10th anniversary and they had some complications with delivery but MADISON personally made sure that the delivery was going to get done as it was such a special day. She took it upon herself to personally deliver the arrangement. Great team work let's see that efforts like this don't get overlooked. Give this woman a raise please....

THIS IS THE WORST EDIBLE LOCATION OUT THERE. DO NOT ORDER FROM THIS PLACE. THEY FAILED TO DELIVER, DID NOT CALL & LIED SAYING THEY DID (yet “couldn’t disclose” the time they called over the phone….), IGNORED MY MESSAGES AND KEPT MY MONEY. Never in my life have I experienced such terrible customer service. NEGATIVE STARS TO YOU.

I know this company is very busy I get that.But my daughter is a front-line worker who has worked every day throughout this pandemic.I ordered her a platter but also, three smiley balloons and a card which I poured my love and admiration into.She got the platter, which was beautiful and that's it.When I called the young girl said “what would you like us to do”, I had to suggest a refund.And it's not even about the money, I wanted it to be special for her, she is a PSW and they don't get much recognition on the best of days never mind through this God-awful pandemic.Just disappointed.

If I could give a zero i would.I placed an order for delivery just after Mother's Day.My mother never received anything. I called and complained, the lady on the phone said we tried to call but never received a response. NO messages were ever left on the phones.Now I am out of pocket $$ and my Mom never received a Mother's day gift.Very disappointed, no customer service and no attempt to do right.Please spend your hard earned money else where.

Do not order from this location. I had ordered the mini BBQ set they had on for the summer for my husbands birthday. They called me to let me know they didn’t have the little BBQ set so I had asked them to substitute for something similar. No one called me back to let me know what the substitution was. So I called the morning of the delivery. I spoke with the owner and she was incredibly rude. Sounded like an older lady. I was polite but she was annoyed with me from the start of the call. They had completely switched my order for something else. And I had asked if I was going to get a discount (this was a 100$ order) for them switching the original container with a basic cardboard box. She started on this rampage of how I was getting a ribbon and a balloon (which I had already added to the order and paid for). I stated she was being rude and asked for a supervisor. I was clearly just a customer wanting information on a 100$ gift I was sending my husband. I was surprised to hear she was the owner. She then proceeded to get extremely defensive with me stating “this is my voice with a cold. I have a cold” listen lady. I also have a cold right now and I am not talking like a troll to you?! I cancelled my order and I am reporting her to the franchise. This was awful.The other locations service Waterloo anyway. So don’t order from here.This review is based solely on my opinion and perspective of events.

I ordered a Mother’s Day box of chocolate covered strawberries and two bouquets of flowers. The strawberries were all different sizes, not put in the box properly. The bouquets had wilting flowers and one was fuller than the other. Paid $160 and did not receive anything worth that price.