Fabricland

I went to purchase a specific omnigrid ruler size to make the project I was working on a bit easier. The ruler I wanted was about $35 on Amazon and in some local quilt stores where I normally shop for them. The online fabricland store had it listed for $33. Fabricland Whitby was the only place open in the evening and when I went there, the same ruler was $75! I explained the discrepancy I noticed and the store employee confirmed that the price was $75. All of the rulers were insanely priced.I've visited Fabricland a few times since moving to the area but never purchased anything because the staff has either been neutral or they have been outright rude. For example, one time a staff member rolled her eyes at me and sighed when I asked if she thought there would be at least 5 metres on the roll of fabric because that was the amount I needed.I'm hoping to warn other customers so they don't fall victim to the price gouging. You can also get high quality brand name quilting cottons online and at other local shops for the same price or less than Fabricland's shoddy quality fabric.

I was helped by a really lovely person named Tyler who provided suggestions for my dress project and was knowledgeable about what would work best. Izzy at the cash was also very nice and helped me right away. I appreciate how helpful everyone was, and the selection of fabric was awesome! I found what I was looking for in the clearance section and I'm very excited to work on it! Thank you so much! Keep up the great work.

I found the customer service both times I was in the Whitby location not very nice. I bought a Customer card from there and because their associate didn't put an expiry sticker on it they wouldn't honor the discount and wanted me to purchase another one. I called Head Office and they wouldn't help me.

I love it here .... I am able to get all tailoring materials needed

Easy to get to location with ample parking. Lots of selection of fabrics and upholstery materials. Very well staffed with helpful and knowledgeable people that are very friendly.

Great customer service and selection. Staff member was amazing.

A week ago I purchase fabric for my 4 breakfast chairs. One of the sales rep sold me drapery fabric instead of upholstery without me knowing. Two days ago I went back to purchase additional material of the same fabric and another sale rep told me what I purchased was drapery fabric not upholstery and it wont last. When I try to get refund, they refused. Fabricland Whitby has one of the worst customers services I have experienced, my recommendation is to stay away from them.

I have recently went to the Whitby fabricland and looking for some fabric to make a blanket. I was greeted with kindness at the door by a young lady named Sav. I told her what I was looking for and she didn’t only tell me she had it she also brought me to where it was and helped me get it out. She started conversation and didn’t let our interactions get awkward. She proceeded to check me out and greeted me with a nice day.10/10 service will definitely go back!

I visited your store yesterday to purchase material for a new project. I picked up some small things I needed and went to the cash to pay for the items and to get some advice. The lady at the cash turned, looked at me and went right on with what she was doing. I stood and waited but she never acknowledged that I was even there. I ended up leaving the item on the counter. I will not be returning to this location. Extremely rude!

I’ve been in a lot o fabric shops and Mom owned one - this one is lovely, bright, organized and has lots to choose from.