Consulat Général de France / Consulate General of France

worst experience I have have ever had (Vancouver). Went twice and everything has been extremely disorganized (agents are polite enough but it does not compensate for the inconsistency and lack of clarity with everything!). Something needs to change because this has also been the experience for 2 other families. Website is unclear, agents ask for different things. A general lack of consistency and organization. I don't often write reviews but something needs to be done to change this process. It has been very stressful, time consuming and expensive. Unbelievable really. Hoping we will get the required visa the upcoming exchange.

For me it was a good experience.I registered all my ID and other official documents in case of bad luck (thief, lost ...)My partner and I, we even did a civil solidarity pact (PACS) and it was great! Friendly, good atmosphere, they where very kind.Thanks, for making our PACS a good memory

Absolutely disgraceful I’ve been desperately looking for an appointment for a few weeks now and impossible to get one. It’s hard to beat a bot to a slot and the front desk is just unhelpful.

The fact that they will not even put you on hold is the height of poor service. Apparently I am expected to dedicate my day to calling back over and over again in the hopes of getting lucky and calling when someone just happens to be free.Of course the baseline of customer service should be set at a call back option which avoids anyone waiting on hold and which is no extra work on the company's end since the system can be entirely automated.For an entity whose MAIN PURPOSE is to interface with people I have to wonder who actually makes these kinds of decisions and what their reasoning is. From the outside I have to admit that it just looks like either laziness or ineptitude - or perhaps a combination.

Impossible to send a simple mail and get a quick friendly advice.They only accept contact through their horrible messy website from the 2000s, and force people to have super delayed appointements.When you see how slow they walk in their offices, and the time they waste chatting with you for nothing, just to spend time until the very last minute of your time slot is over, you understand why everything takes forever.Instead of wasting everybody's time so that the appointment lasts exactly X minutes and being lazy, I would prefer that you let me go and that you spend the spare time replying to your emails.The French bureaucracy basically...Edit: stop blaming other services for the bad reviews in your reply, I was talking about YOU : Consulat Général de France. Nobody else.

I have just experienced a truly 5 star service from the Consulate as they assisted me in gaining Compassionate Travel to see my ill father. The care, efficient and supportive communication has been amazing. I am so very grateful and delighted with the people who have helped me.

The Consulate of France provided nothing less than excellent service. From the day the application was dropped off, I received my visa exactly a week later. Throughout the process, I was updated regularly of the status of the visa and when it will be delivered. Also, the bank statements that are required are for your chequing account, not investment account. Thank you to the lady at the consulate who helped me out and sorted out which documents I need to submit.

I wish I could give you zero stars. I booked the appointment online by 40$ to get the visa to go to paris and they sent me a confirmation letter on my email wich supposed to print out. I opened the file it was not complete the barcode was complete and clear but my info no. I opened on my PC, in the library , on my sisters PC was the same so I printed out as was and took to the consulate with my documents. They did not let me in. The ofiser told me that because the letter is not complete they do not know if I paid or not. IT WAS ONLINE! They had all my info in the system! Ok if you don’t have a proper system just tell people to come over make a line up pay and get a ticket to go in.She sent me to the staples to open my email there not on safari. I was told that it will be fine. I went to the staples and had 45 mins to get it done the lady there tried any thing to help me I even sent it to their email address non of those worked. I went back there empty hands and told them that it was the same but they did not accept that. I went home in tears booked another appointment by 40$. This time every thing was good but I filed out the online application same as last year for 3 months. When the lady checked my document she said that because the duration on my online application is not match with the ticket and insurance duration it is not acceptable which was 36 days. She again sent me to the staples to do the online application again with the match date in 45 mins. I went and did and went back quiet and left. Today I got my visa after 21 days and did not check that till now and now Im seeing that it is for 30 days insted of 36 days. My ticket and insurance is for 36 days and my ticket is not exchangable or refoundable.I am leaving in 2 weeks and can not buy another ticket. I have never seen such a weak service ever. If my sisters were not there I would never travel there.

I do not write many reviews, but this time I have to.It is amazing how many bad reviews these good people get.Different people, different experiences ? Not sure.I had to deal with these guys twice : for an emergency passport renewal and for a change of residence.Twice they were great, I should say : twice they went the extra mile for me. so...Gilles

Very nice and friendly, helped us with our administrative processes. We were able to have a rather quick appointment, and everything was fast and ready for the signatures and stuff. Great place