PetSmart

accidentally forgot the wallets at home and the staff was super friendly and patient about it while i ran back for it!! this location always has everything i could need

Thank you Natalia in the grooming department for being so educative and attentive to our dogs needs. We really enjoyed our experience today.

Usually friendly staff, good place for different styles of collars and leashes, variety food and treats. They have good areas for the pets in store but really should stop selling unless they are from shelters and not breeders.

Positive: one stop shop for everything pet related. Clean and organized interior. Staff are polite and helpfulCons: noneFood for thought: supplies issues also affected them. Best to use online website to confirm stock or order online.

Wow...what tremendous service. Thankyou Shauna for a tremendous grooming job on Nellie our Porty.This was her first visit..we appreciate thecare Petsmart takes to check vaccination records in order to protect other pets.Great service

Great selection. Helpful and friendly staff. Prices are competitive

I am appalled that the unprofessional behaviour of the grooming salon here.I made arrangements to have my new dog groomed, and when booking, I asked about their policy regarding up to date vaccines.After being assured that our situation was sufficient for service, we arrived today to find out that wasn't so.I have no issue with policy being in place, or with it being enforced. My issue is twofold; with the first being that staff making appointments should known these policies, and whether or not they can provide service.The big problem here was the way that my wife was treated in store. The staff in store this morning (May 19, 2023) were incredibly rude and dismissive in their conversation with us. No effort was made in any way to understand how we got into our predicament, nor were we allowed to finish a sentence without being interrupted.A shameful display of service from a company known for doing that part well.

5 stars to the best customer service I've received anywhere in ages. Sandy spotted me just when I thought my shopping was done (I couldn't find beef bone broth or pumpkin puree and was on my way out). At the same time I was holding a heavy box of raw food as well as my dog. She showed me to the things I needed AND carried them all for me to a check out lane that she opened so I wouldn't have to wait in line with all the dog food! Sandy is amazing. I've worked in customer service for years and I was blown away by her fantastic service, knowledge, and efficiency. She also made the store twice what I would have paid if she hadn't helped me. Thank you Sandy and I hope you receive recognition for your amazing service. I'll keep coming back to this location. :)

Not going to lie I was pretty hesitant to bring my dog to PetSmart for a groom due to previous bad experiences (10+ years ago in AB) and the horror stories you hear when you look up PetSmart grooming, but I was in a pinch with the hot weather and it was the quickest place I could book on the South Island. Despite being nervous I could tell from the beginning it was a good experience! A girl named Bree took care of my little guy and was really gentle with him during the greeting which spoke volumes to me since usually it’s more of a grab and go situation. She was honest and transparent about how the cut went and said he did great but wasn’t able to cut his nails and I appreciated her deciding to not do that rather than making his experience traumatic since he’s so young. I’m not a big review writer but I felt it’s important to share :) I love supporting local but if you’re in a pinch like I was, Bree was lovely.

The store is always well stocked. I find the associates always friendly and helpful. Have never had a negative experience here.