TownePlace Suites by Marriott Toronto Northeast/Markham

Just check in TownePlace Suite. We're so impressed with everything. The room is clean and cozy. The reception staff, particularly Joanna and Meiri, who have stepped out of our way to accommodate our request. We have a birthday person in our group. The receptionist team sent us a complimentary fruit plate with a personalized note. Everything is more than what we expect and much more. If I could give a 6 star for the services, I would.

The room was great, it was clean and nice. The breakfast was great as well.

We stayed here while I had a hip replacement at Clearpoint Clinic. The Clinic was only about 11 minutes away even through a lot of traffic. Our room had a kitchette which had everything we needed. Everyone from the front desk staff to the housekeeping staff were nice, polite and very helpful. They equipped the room with a raised toilet seat and a shower chair which I really appreciated. Breakfast was also included. There was a wide range of choices from cereal, eggs, sausages or bacon; toast, muffins, waffles, etc. I would definitely recommend staying here.

Stayed for 3 nights with kids. The rooms are small and dated. We needed to reconfigure the room in order to get the sofa bed to open. The bathroom has a shower, making it difficult to bath the kids. Loved the in room kitchen feature, everything you need was provided. Fridge was a decent size. Pool was clean and heated. Parking was a bit far from hotel elevators.

Nice place, very secure floor access as you have to use your room key to access you floor. Room could use a refresh as the wall paper in room 910 was peeling by the TV and fridge did not smell clean. Also dishwasher was full of dishes that I ran and put away as it drove me crazy. There was a hockey team in the hotel which were well behaved, but the pool was over loaded with 30+ people at one time, leaving zero room to swim or enjoy, so my family was unable to swim. Plus due to so many using the pool it was cloudy and dirty and only 5 towels were brought down at one time and with so many people were gone as the guy placed them down.

Our family stayed in TownePlace Suites by Marriott for 10 nights, I had the most dissatisfied experience at this hotel. Stayed at multiple hotels and wasn’t like this. We booked a room with one king bed and one sofa bed. Was a very small room for us. Wouldn’t go there again.The sofa bed was super uncomfortable, saggy with thin mattress. It went down whenever we tried to sleep. We asked the front desk to give us a mattress or an extra bed or another room. And all they said was IT IS NOT AVAILABLE. After reaching out to them for multiple times, they give us a dirty saggy mattress, and we ended up putting the two saggy mattress on top of each other. We had to sleep in that sofa bed for 10 nights, such a bad experience. I read another person had the same problem.Another thing to mention THE WINDOWS DID NOT OPEN. Couldn’t get fresh air and it was horrible.The laundry is super expensive, you have to pay for each item you want to wash, a t-shirt costs around $6 to be washed.I read the reviews and looks like shampoo is not refiled before people check in to the room, it was the same for us. I took a shower and realized shampoo wasn’t refiled before I check in.Didn’t like pool, gym was clean.Wifi is super slow.Pet friendly hotel.Parking costs $6 per night.Housekeeping was excellent, they were very nice and friendly.Loved the breakfast: milk, chocolate milk, waffles, egg, scrambled egg, oranges/bananas/apples, coffee and tea, apple juice, orange juice. All you can eat breakfastNot even a 1 star hotel, I give them 2 stars because of the excellent housekeeping they have and their breakfast.