Vivint Smart Home

I had residential services with them for 5 years.They have friendly sales people, Free install & equipment but service calls cost extra. if you want to cancel your services after your contract is done, be prepared to send an email in writing for this.Just a warning to potential customers, do your research first before signing up, lower costs doesn’t mean better- you get what you pay for, I wish I had done my research first.

The entire experience dealing with Vivint has been excellent. Jon, our sales/contact person was knowledgeable and pleasant. He gave me confidence in switching to Vivint. Our installer, Selina, was totally professional. Our house was quite a challenge because of the age and existing wiring but she handled the job with ease. I wouldn’t hesitate to recommend Vivint and their fabulous staff.

The installation staff that care to move our system to our new home was 110% first class! Very helpful and did a great job! My only issue with Vivint would just be some of the online support and extra charges. Great service people and good alarm system,

The system works very well, very happy with the interface and ease of use.The Vivint people were very helpful at getting the system setup. Although they weren't very thorough in checking if we could use all the products they promised us, resulting in not getting one of the items that we wanted.They were very reassuring that if I needed any help after the initial setup that they were just a text message away. We did have a faulty piece of equipment, which they have yet to replace, even though I have tried contact several times.I would still recommend them, but the Vivint team could be a little more detail oriented.

I very recently had a great experience with Blake and his team. I had received quotes from a couple different businesses and was not expecting to move forward with Vivint. However Blake came by our new home not only to give us a quote but a very detailed explanation of the perks and benefits of choosing Vivint which ended up making our decision very easy. Blake was very knowledgeable and genuine and we never felt pressured into a sale. Installation was completed a couple days after our initial consult. The entire process was very professional and I felt that they were very thorough with showing us how the Vivint Smart Home System works. I love how easy the App is to use!So far so good and I would definitely recommend Vivint and going through Blake McCullough if you are considering a Smart Home System.

We had an amazing experience with Vivint. I reached out and had Jonah get back to us right away with information, setting up a meeting and going over the whole process. He was great at telling and showing us the products. We then had the technician come out and she setup the system, went over all of it and was just fantastic! Tonight, we needed some supper with our panel and in seconds we had the help of Luigi and once again, amazing help and patience! We are new with Vivint but my last alarm company was never this amazing with service and I truly appreciate the patience and kindness we have received with the Vivint team!

If I had an option I would have given Negative 5 as a score, worst company and customer service I have ever experienced in my life till now.I had an agreement of 10 months left and after that Vivint is still charging me full bill every month, even though all equipment is paid off and never notified a bit on any changes. If the equipment's are paid how can you still charge the same amount including with equipment?I have made it clear multiple times over customer service call I am not interested at all in keeping the service of VIVINT, they are not up to the mark, equipment's barely worked properly, never been able to open my app in doorbell cam and see who is there, always buffering, and have given me entirely wrong information from customer service multiple times.So by no means, I was interested in any offer Vivint was producing for me, not satisfied with the service, tool and equipment, customer service nothing at all and don't trust on any offer they are giving after so many misinformation provided.And now even though I have given notice of 1 month and the account is supposed to be cancelled, still Vivint is charging me for May, for what reason, and not cancelling my account?I literally never had such difficulties with customer center and overall service of any organization as of Vivint before, this is unacceptable. The worst service I have ever had from an organization seriously.

Our experience with Vivint was awesome. We had Jon come to our house to give us a quote. We got quotes from a few companies but the vivint app and their new car guard service were by far the best for our needs. We liked the cameras so much we decided to add another one and they had the tech back here the next day. The no monitoring contract and just equipment financing plan also gave us a lot more flexibility than the other companies were offering. Would 100 percent recommend Vivint

Vivint responded quickly and Jonah set up a meeting with me to discuss our requirements for the security system. Jonah is great in terms of explaining the features of the system and discussing different options. The installation was done smoothly and on time. The system so far works great. The display is sleek and the features of the system are great. It is user friendly and even I have no problems in using it. I hope the system continues to perform well and Vivint provides the same levelled of service support as it did for the sales and installation of the system.

I am very happy with my Vivint system. The salesman, the installation Tech, and on-line support have been nothing short of excellence. One of the items my family likes best is the doorbell camera. It is nice being able to see who is at your door. It came in handy when we were in Mexico and a civil official came calling. We spoke and answered questions as if we were there.