Shoppers Drug Mart

Yesterday I came in to buy some frozen meals on my lunch break. I slipped on some b salt and almost fell. I said to my coworker”. Oh no, I almost fell. “It was then I was told by the staff member named Shawna “ it’s just salt , cover it up with a stool or something “ she then aggressively shoved a stool over it while glaring at us and continued to March past us glaring a few times . Shocking horrible customer service skills . I have talked to other people and “ shawna “ ( grey hair , 60 ish years old no name tag ) makes it a habit of being downright nasty to customers. I WON’T be back .

Stopped by to grab a small travel lock. Asked a clerk busy unpacking boxes if they would have them. She gave me a choice of two aisles that they might" be in. I guess unpacking a box was more important than helping a customer. I did find them in the second choice. While I was looking at the choices of locks another clerk came up. It must have been a critical part of his duties to put the two bottles of travel shampoo on the shelf right in front of me. So critical I was asked to move so he could finish this all important task. Funny how neither one sees helping a customer as a priority. I hung the lock back up on the hook and went and bought one somewhere else. Next time

This review is for the front store, the security guy ( black, short and fat guy ) kept following me from the entrance until I paid for my shopping and got out, I know this location is popular for methadone patient and located in place where the homeless can target it to steal stuff but that doesn't justify the security guy to follow shoppers and make their experience unpleasant.I was going to talk to him but being followed like master followed by a dog I let that passed for few minutes.Please, tell him how to do his job because clearly he is just another useless employee getting paid to make shoppers to avoid going there.

It was a very offensive when the security guy on duty would obviously follow me like I'm going to steal something! I tried to just walk in the store to see if he is just happened to do his walk around the store or he is following me but it was clearly I'm his target. he kept following me until I paid for my shopping and leave. clearly is not a professional in his job when he makes shoppers uncomfortable with their shopping experience, I mean it's pharmacy and some people need privacy in their shopping, and he was few steps behind me looking on what I'm getting!I checked Google reviews and it's look like it's common thing in that store and clearly the Owner or the associate doesn't care about that.I worked for Shoppers for 4 years and I know when the Owner is care about the review or if she doesn't.I don't recommend that location, especially when you can get same things few steps away from that store!

I have a long history of shopping at this SDM location - even years ago when it was located on another level of the mall. I had prescriptions filled here, vaccinations, spent loads of money over the years. I donated money to many of the Shoppers Drug Mart campaigns.But it is over.I went into SDM yesterday to splurge on some beauty supplies. My birthday was a few days ago and I thought I would treat myself.As soon as I entered the store a stocky black security guard immediately became fixated on me. I don't know why. The store was busy and what set me apart from the other shoppers? Was my bag suspicious? I was using an old Roots laptop bag as a tote because SDM has no single use bags. Was I supposed to carry everything out in my hands? Did the guard think I was going to stuff merchandise into my bag? Other women around me had bigger purses so I don't know. Something set me apart from the women crowded in the cosmetics and skin care aisles.He followed me everywhere like a shadow. I couldn't help but stare at him because he was like a conjoined twin. Browsing was impossible with him standing there glaring. He made me feel extremely uncomfortable. I gave up.I went to the self check out with the 5 items that I had. The security guard followed me there and stood a few feet away. He closely watched me like I was a thief. He watched as I picked up each of the 5 items and scanned them and waited until the receipt was printed. It was midday and the store was busy so many people witnessed this.I felt so embarrassed and humiliated with him standing there. Yet I did nothing wrong.This SDM lost out on a much bigger sale because I never completed my shopping.I will never shop at this SDM - or SDM in general - because of the actions of this security guard.

GET RID OF THE MOST UNPROFESSIONAL, RUDE, UNTRAINED & PATHETIC security company :Black Terd/Bird" Shoppers Drug Mart Can DO Better !The SOLICITORS GENERAL OFFICE Will Look into the UNprofessional Matters."

Came here to visit looking for a particular perfume, all dressed up nicely cause we came there from a grad photoshoot. It was a very uneasy feeling, offensive at most that the guard on duty would obviously follow us as if we’re a threat. Would definitely do not shop here again. It’s just sad that your intentions are pure and they made you feel as if you’re gonna steal everything in their store! I am so disappointed. I feel like this is downward racism as well. Very impolite people in this store. I don’t recommend people to go here.

I think they need to bring the security guards back. On my last visit, a drug addicted panhandler stepped in front of me while I was in line at the cashier and hit me up for money and practically drooled on my jacket in the process. He got nothing, but I was still left feeling violated and upset that this is happening in the store.

317- 7 AVE Pharmacy/Prescription ServiceAfter looking up this SDM location and hours of operation, noticed how many poor reviews were posted. So thought I would chime-in and share my Pharmacy experiences at this location.On Thursday around 9:30am, picked up my monthly medical supplies at this SDM Pharmacy.While waiting behind one customer, noticed a lady quietly on the phone in the Pharmacy the entire time I was there and the only other employee in Pharmacy was Diana at the counter serving customers.She was very professional, polite and patient with the struggling elderly client ahead of me, even voluntarily offered this client a helpful prescription reminder.Diana then greeted me in a professional friendly manner and quickly processed my order. When I asked she even provided me with an additional service related to my order, at my request, that I was most appreciative.I mentioned to Diana the Pharmacy had substituted an alternate medication on my last order and I questioned why.Diana without hesitation also offered to look into my prescription for the manufacturer status, which was also much appreciated.While at the Pharmacy counter I found it to be comfortable, relaxed, efficient and pleasant interaction with our clear communication regarding my order and service request.I also expressed to Diana how thankful I was to see this location was open so early (7:30am) and for her additional service with my order.My experiences at this SDM Pharmacy is with zero complaints and 100% confidence with reason to express my overall experiences, every month, for the last 5 months at this location/pharmacy counter which has always been quick, professional and personable service.Again I really appreciate the hours of operation, the level of service and respect of Pharmacy employees and for the Pharmacy employees, which I would like to thank Pharmacy Ninja Diana who provided me efficient, excellent service and overall another positive experience - and love this handy location.It is with my understanding and patience also stating there are currently many struggling business’s in Calgary which are slowly recovering from pandemic impactive operational and staffing issues, including employee retention and or employee burnout.Therefore as a customer I am mindful and encourage others also to be showing an abundance of patience, respect and understanding including having clear and friendly communication which better serves Pharmacy and Client outcomes which I find helpful for positive experiences.Realistically I don’t always anticipate 100%, but when I am able to obtain needed medical supplies, I am happy and thankful. Good/excellent customer service = is a bonus!

Yesterday, I visited Shoppers Drug Mart to pick up a prescription.Upon arrival, I approached the counter and stated, Hello