Austin & Taylor Home Furnishings Inc

We purchased a custom-built sectional from Austin & Taylor for a very high price. After waiting for almost 6-months to receive the sectional, feathers are poking out of cushions and cushions are not keeping their shape (from the first week that we received the sectional). We contacted the store on May 30, 2022, and they said they will ask the manufacturer to provide us with extra casings to keep feathers from poking at our bodies, especially our kids. However, they did not provide us with a proper explanation for de-shaped cushions. I sent two more emails on May 30 and June 13, and they did not respond. They did not even give us any further information about casings. I am disappointed. I expected to be treated fairly. By the way, we worked with Alicia, and she was very helpful. The management was the one handling the casing issue.Update: Austin&Taylor management contacted me a few days after the above review in June to address our dissatisfaction. They ordered extra casings from the manufacturer and Rob delivered them yesterday (Aug 04, 2022) to our house. He kindly put extra casings below each cushion cover. So far, we think the feather problem is resolved. The extra casings also help cushions to keep their shape better (so far around 60% improvement). I thought I have to be fair and explain what they did to gain back our trust and satisfaction. The quality of the sectional itself, except for these cushion issues, is very good. This is based on our experience in the last three months that we have used the sectional. We also bought two accent chairs. I have no complaint about them. They are great. They are not feather-filled.

As a second time customer, 2016 & 2023, I'm very pleased with our new dining chairs, the purchasing journey and service from the good people at Austin and Taylor. Thank you again. I will be back.

Fantastic service at the store and the delivery men were excellent. We’ll definitely be back.

Mariah was outstanding. She was understanding and patient with our indecisiveness and in the end we got the perfect piece and will love it for years to come.

Linda Delany is an absolute delight! Linda got to know us and asked excellent probing questions and asked us to airdrop photos of the spaces we were furnishing. Linda has worked at Austin & Taylor Home Furnishings Inc. for over twenty years - yes - over twenty years, that says oodles about Linda's passion for fine furnishings and her employers. Oh, did I tell you.....; they have free delivery. Yes, free delivery! I believe the quality of furnishings, the attention to detail and the fun shopping experience cannot be matched in London, Ontario. We laughed and giggled so much – furniture shopping was fun for both me and my partner. I highly recommend Austin & Taylor Home Furnishings Inc! Linda possesses the utmost in professionalism and furnishing knowledge. Linda also provides decorating paint colour design assistance. I am so delighted with our purchases. I will shop at Austin & Taylor again and again. Thank you Austin & Taylor, and a special thank you to Linda.

Sometimes you don't really know how good a company is until you have a problem with them... and then the truth comes out. We recently received the dining set we purchased 10 weeks ago from Austin and Taylor. There were noticeable imperfections that diminished the quality of our set. And, to be honest, we were afraid that after spending much money on this coveted set, we would get the proverbial runaround" that ends in disappointment and regret.We are very

I had such a nice experience shopping in this store. Shelby was so helpful and efficient helping me to make my choice, and arranging delivery on a very tight schedule (The next day). The movers (Connor and Lucas)were also so nice and friendly, even offering to move our present furniture downstairs while they were here. I Could not be more pleased. We also purchased furniture here previously and had a very good experience at that time as well. Thank you Austin & Taylor!

Shopping for new furniture can be overwhelming. From the moment we visited Austin & Taylor, we were greeted with outstanding selection, sincere customer service and impressive support in terms of design and fabric considerations. We were so appreciative of Lori's expertise, help and patience as we made our decisions. We were able to share our vision and were carefully guided through possible furnishings to consider. The whole process was most positive from selection, ordering and delivery. We have returned a second time to augment our original purchase and will continue to be customers at this wonderful store. We are so happy with our new furniture and will certainly recommend Austin & Taylor to friends and family. Again, special thanks to Lori and Brian for making our experience so memorable.

Bought 2 sofas and a coffee table from Austin and Taylor , the quality is absolutely amazing. The staff that helped me figure what I needed to accommodate my style , was so good and professional. Shelby and Brian thank you so much .

We bought 2 new sofas from Austin and Taylor. We received them after a long wait, right after Covid, so understandable. They are now 1 year old and the cushions are all very pilled and old looking. We contacted the store and were told by 2 different representatives to shave the cushions! We are not happy!!!