St-Hubert Toyota

I had to visit them twice. Inspection of the car during the service was carried out inattentively, or not carried out at all. This irresponsibility cost me 1/2 of my working day.

To start I would like to say that I worked myself in car sales for more than three years.So for everyone to understand the situation. At the moment I'm out of Canada, but I finally raised enough money to buy a legendary Toyota 86 wich I am a big fan of. Even though I'm out of Canada physically I am still able to use internet and help of my dad, who is a Canadian and lives in Montreal. So I did my research and found three cars with a good price drop. Two of them were in st-hubert Toyota, both of them are 2017 demo liquidation cars. That is why they have a good value for me.I called my dad and asked him to pay them a visit. I am a student of Concordia University and I am going to come back to Canada August 30-31 so I have an interest to book one until I arrive, for me to be sure it waits for me.My dad was super honest and told them my situation. And that is where everything started. First of all manager immediately said that the car they came for was in a huge demand and they have had clients for it already (for black Toyota 86 2017 in 2018...yeah...right :))) ). This is a casual trick to close a deal faster. Ok. (BTW one week and a half it's still in stock and haven't been sold yet, I'll add a pic as a proof) His bad that we actually liked a hot lava color better than a black one we originally came for. BTW all that time I was online on a video call with my dad on WhatsApp. So we decided to continue and asked about the price details and what can they offer to us to close a deal. They said they can't do anything because the price is already very good (we all said this to our clients). Unfortunately for them we could show them another ad with a same year car in another dealership but a hundred $ cheaper. Suddenly we got a 500$ price drop. Ok. I was pretty satisfied with a color and a finance rate we got, so I asked my dad to book it.But the manager told him that we could do it but he would sell it to any other client anyway!!!Well this is a horrible scheme of sales guys!!! I have never faced such a thing in my life!!! We offered them a deal with a little to nothing financing and 80% of price to be paid by cash. And they lost interest because I am away at the moment and said they would sale it anyway to any other walk in client.OMG! I thought we live in 2018 not 1998.I would strongly recommend to avoid such a way of doing business nowadays. Because of internet and reviews you can't block, can do you a bad job.I will only come back to this dealership if they will have a rare car (like 86) I will have to buy from them only because of the low price.Anyway I have successfully booked another 86 just two days after this visit at another dealership. So you guys have luck sitting with two rare sports car eating your dealership money since 2017 :)

Did a reservation for 250$ last week. It’s refundable if I don’t like the car as per jimmy their director, I didn’t like the car. After 1week I haven’t received my refund yet. It’s very frustrating knowing it’s a Toyota brand and I feel like I was scammed. I keep calling and sending emails to jimmy but no response. Need some appropriate corrective action for it!

Excellent service for the purchase of a new or used vehicle. Garage service is courteous and efficient. Dealt numerous times with this dealership over the years and it's been fairly pleasant.

Accepted delivery of my 2022 RAV4 yesterday. Very pleased with the overall experience- from sales to delivery. Ordered it in November 2021 and well worth the wait. Amazing vehicle with lots of safety and comfort features. Very impressed with the agent who handled the delivery- professional, client oriented, knowledgeable. She made the whole process a pleasant experience. Would 100% recommend Saint-Hubert Toyota.

We went to St-Hubert Toyota to purchase a used 2013 Mazda CX-5 that we saw advertised online. Our salesman Daniel Pelletier was very professional and knowledgeable. Any and all issues with the car were addressed prior to delivery, such as a new tail light, seat and windshield repair, etc. Unfortunately, only about a week after delivery, a check engine light came on which caused us many headaches. Claude Fortin at the service department did the best he could to help us get our car fixed, but after three times we got fed up and asked to return the car to the dealer. The sales director Jocelyn Gagné was very courteous and offered to either have our car repaired once and for all with Mazda, lending us a car in the meantime, or buying it back for everything that we paid. Too little, too late, so we returned the car. Had they given us a replacement car sooner, the final outcome would have probably been different.

After a few visits I have to say that I would not recommend anyone to go there. Their express service for oil change is great and the poeple working there seem honest and willing to take care of your car. However I cannot say the same for their service department where they tried to pull a couple dishonest tricks on me that I won't detail so that others can see for themselves if they want to risk it. Don't go there for anything more than an oil change. A mechanic cannnot be dishonest and they are. That's why they they get a one star from me.

Great service and I am very happy with the SUV I purchased. Antoine was very helpful and answered all my questions before I bought my car. Yoland and Alexandrine did an excellent job in ensuring a smooth transaction and delivery. I never felt any pressure to make my transaction I really recommend them to anyone looking to buy a Toyota. Keep up the great service.