OLD NAVY

The store is nice and big, but the staff needs better training on customer service. Every time I come here to cash out or return something, the person working never smiles and speaks under their breath - I thought this was just the one girl I got one day but the next day when I came back, the guy I got was the exact same. I purchased a few items and was told I qualified for a FREE tote bag (I really didn't need it but took it anyways because it was FREE). I ended up returning everything on the order because they had a better sale online the next day. I brought everything back (minus the FREE tote bag) and was refunded everything except for the FREE tote bag... tell me how that works? Spent $147, refunded $137. The $10 isn't a big deal but I was told it was free and I really didn't need it so had I known it was actually $10, I would have passed. I told the guy I was returning my order and picking up 2x online orders but I guess he wasn't listening because once he finished my refund, he basically waved me away. I asked him where I get my 2 orders and he said he would do them... then only got 1x of them. I told him at this point three times that I had 2x orders to pick up. I know, retail is tiring but there's a certain standard you except (at the very least a smile and friendly attitude) but I never get that at this location. Better vetting, training and communication are needed from their staff & hire ups.

old navy is the store that has a wide variety and different tastes for clothes for all ages, from children to women and men. Sometimes there are discounts inside the store, but not in all places.

Always my first destination for baby clothes. My baby grows so fast that I have to buy clothes for her very frequently. The price here is so reasonable and affordable that I won’t feel “wasteful” that all the clothes will be useless within months or weeks. The quality is good as well, very comfortable cotton for delicate baby skin.

A bit disappointing that this location only offers up to a size 2XL. Will the store really loose that much money by also including 3XL and 4XL? Feeling deceived by the full figure mannequins.

I love this store especially the clearance section as it has a lot to offer at times.They have clean and tidy washrooms.I purchased my exercise pants and yoga pants, denim outfits and some hoodies from here.I needed a pair of winter shoes, I found them here but it is a little expensive.They have good section for kids and it’s so well arranged and colourfulI have always been recommended the Best By the store workers here and they have always been very kind.Love the winter sweater collection

Decent location in Eaton Centre - located on Level One, this Old Navy has 1 floor unit with 2 exits and decent inventory of clothing. It's really organized and tidy. Their items are always on shelf and staff are always cleaning up to ensure everything is maintained. Staff are all very approachable when you need something.Also, I appreciate the separate online pick-up at the cashier that they have at this location as the lines could get pretty long. Returning items at this location was pretty smooth as well. Bring your email shipping confirmation receipt, bring the item to return, staff mentions where it's refunded and off you go. Very effortless at the cash register! There's always a good deal going on at Old Navy, it's so easy to get caught up in the bargains!

Absolutely some of the worst customer service I ever encountered, I went in asked a sales rep, and he claimed he was busy, a female sales rep offered to help so I asked my question and it was obvious english wasn't her first language and she didn't understand what I meant, that's fine...but the first sales rep suddenly came over and began chewing me out for using THAT tone on her...I explained I can get a little loud but my intent wasn't to be angry or sound offended and that I apologized...he kept going with his little lecture and basically said something along the lines of if I wasn't working then I would come over and make you stop it" or something...so I asked my question

The waiting time in the queue took way longer than I expected. Cashiers are making all the offers personally to customers. It's time-consuming and gives a negative reflection.

During my visit to your store, I momentarily left my shopping cart unattended. To my surprise, upon my return, I found that Assistant Manager Eli had taken it upon himself to move and disturb the items I had carefully selected. When I approached him to inquire about the situation, I was met with an unexpectedly rude response. He bluntly informed me that I should never leave the cart unattended, using a tone and choice of words that were completely inappropriate.As a loyal customer of Old Navy, I was deeply disappointed by this encounter. The unprofessional behavior demonstrated by Assistant Manager Eli not only tarnished my shopping experience but also left me feeling disrespected and undervalued as a customer.

I like this store, they have all types of clothing for men and women or children. Prices are good, but most of their stuff is middle or low end.