Sun Valley Nissan

Under this management, the service and sales have been superior . I reside on the west coast and I will only get my Titan XD serviced here. Thank you for your help!!

Horrible service from Fred in the parts department. Ordered some window rain guards for my Nissan. 6 days later I received an email stating that my order had been suspended because my shipping address is a hotel where I have lived for 2 years for work. I have had dozens of deliveries here at the hotel but for some reason Fred said “ As it is not normally a situation that happens and the normal shipping methods do not deliver to this type of address, the order will be cancelled unless an alternative address can be provided. So I sent him an email saying I get stuff sent here all the time.. his reply was “ Hi there,Our system flagged your order as fraud due to the address and reached out to you regarding that. We will process a refund. Sorry for your inconvenience..I sent him a reply with my business card letting him know I was not a fraud . When i placed the order online it even asks for you VIN #. Cross reference that with the name on the order an you would see it is no fraud.So what does Fred do? He cancels my order with a really nice Sorry for your inconvenience!All good I called Penticton Nissan where I ALWAYS get top notch service from the Penticton Nissan Family. Thanks Penticton Nissan!! They had no issues with sending it to my LEGAL address. And I will have my parts before the amount of time it took Fred to even send his reply that we don’t ship to Hotels and it wasn’t flagged as a FRAUD by Penticton Nissans system.Thanks for pretty much nothing FredUpdate. Received my order in record time. They fit amazing. Thanks again PENTICTON Nissan.

Thanks so much to Kerry and the service department for looking after my car this snowy weekend. I'm so grateful for your kindness and the car wash too! Much appreciated!

I have just moved to the area and had somehow broken the axle on my Honda . I asked the few people I knew in town for a good shop to have the car towed to.out of 6 people and the tow truck driver they all told me to go to Nissan. Even with my Honda. All I can say is great service, timely repair 2 days in the shop , and a bill way cheaper than I was expecting..Thank you guys at Sun Valley

Just had my first oil change here. I asked them to check my differential and transmission fluids too as I'm coming up to 100,000 km. They were honest and said they looked good despite being well over the MFR's recommended service interval. They even washed my car for me. I'll definitely be back.

I bought a brandnew car for them 64k, I LOVE nissan been happy with it but I also have a nissan altima that needs work. Brought it in to give them a list of stuff I needed done to it. The service advisor seemed to not listen and kept saying ( ya I have you booked) wasn't able to even explain everything else I wanted done and checked out. Then was explaining my speedo seems to be out and some random guy walked in and started drilling me on how I knew it was out and was explaining to me how they are purposely out. Then I was told it's 140/hr as a point made as if I was being questioned if I could afford the work... umm yes I'm more then willing to drop a couple grand if I need to no problem. I just shut down and called it a day. Needless to say I canceled my appointment and am going to minute muffler as they where friendly and helpful and willing to look at the issues.

Me: my Nissan Sentra broke down. It only has 90,000 km on it. What’s wrong?Nissan: your transmission has failed and needs to be replaced.Me: oh wow that seems strange after only 90,000 km. The drive train must still be under warranty right?Nissan: oh that is common with these transmissions. No your warranty has expired.Me: really? How much to fix it?Nissan: $6600Me: that seems unfair. Could you do it for cost or give me a deal under these circumstances?Nissan: Marked up the replacement transmission and charged full shop labour fees.Me: hmmm. Not sure why anyone would buy a Nissan. I never will again. I don’t know any customers that don’t expect their car to last more than 90,000 km.

I brought my SUV in for an interior detail after our particularly dirty winter left my vehicle very much in need. WHAT A PLEASANT SURPRISE! Not only was it SPOTLESS, but they even removed ALL THE DOG FUR! If you own a dog, you understand the struggle! HUGE thank you to Sun Valley Nissan for making her sparkle again!