GameStop

Terrible customer service! I tried to return a defective product to this location just a few days after I received it for Christmas and was completely stonewalled by a manager. The younger employee seemed willing to help me, until they discovered I was MISSING ONE SINGLE PIECE OF CARDBOARD from the packaging. I still had the tags attached, gift receipt in-hand, the product was brand new and was even still for sale on their shelves. The senior employee kept telling me they couldn't resell it without all the packaging". I responded that this product is defective and needs to be returned to the manufacturer and should not be resold! I was met with a blank stare and was repeatedly told there was nothing he could do. I felt like I was speaking to a robot. This was especially appalling as I am both a father and collector who had just spent a ton of money on Christmas gifts at Gamestop in recent weeks. As I walked out of this location with my defective Christmas gift

This store always goes above and beyond for exceptional client experience. I rarely have had the same experience as I have at this location. If they don't have stock they get it! And if it's not right they do their best to make it right!

The manager at this store (Grant) is in need of a customer service course absolutely horrendous. And treats his staff awful… will not return again.Head office time for a change in management!!! Not worth the one star!

The staff here are next level helpful and kind. I spoke to Grant about an issue I was having, and he went out of his way to help me and he was incredibly thoughtful. It was a kindness I hadn't been expecting and it really made my week, and had me smiling the rest of the day :DThank you Grant!

This is a nice store for sports jerseysAnd products. A good location

I got a brand new game (sealed) from that store as gift for my son with an identifying label of it but I didn't have the gift receipt.I went to the store the day after and a rude manager ( he didn't even look me in the eyes) said he couldn't trade for a full refund of 75$ but only buy back for 30$, which is ridiculous.Stores who don't know how to value a customer should close the doors.My son was so disappointed and I'll never put my feet back there.Jeff Bezos once said I don't sell products

Employees were very polite and helpful. Store was well stocked and found what we wanted.

Store had more space for toys on display than video games, and hard to find anything for previous gen consoles. Clean store with good staff though.

Service at this store has gone completely downhill, it's like after covid people there stopped caring about selling actual games, if you don't like your job just quit. I constantly have problems with games I purchase here, this was the last time, I pre ordered a game and it didn't come with a code. I went back and asked her and she said it's in the case" very evasively. It wasn't. Not to mention she didn't ask to protect the purchase

The Staff there is AH-MAZING!! Abby and Grant are always so accommodating and welcoming. They definitely take care of their regular clients :-) 2 Thumbs WAYYY up.