LSI Floors

Great flooring supplies and samples

I have personally experienced the shyster-like actions of Rick Moffatt and his Sales Manager Rick Penhallegon. Their floor tiles failed and then tried to blame our cleaning techniques as the cause. I provided a Chemist (expert witness), scientific facts, illustrations and factual arguments to Moffatt to prove we were innocent of his allegations all of which he ignored. After weeks of correspondence, I finally had to report him and his bullying tactics to the Canadian Ministry of Consumer Affairs and the Toronto Better Business Bureau with a 40+ page complaint. He was still unmoved and continued to blame our cleaning techniques without any proof. In fact, his own literature contradicted his deluded reasoning on the case. In my opinion, he doesn't understand the science and chemistry involved in his product, blames his customers for manufacturing defects, and thus doesn't honor his warranty. He then verbally abuses, threatens and bullies his customers. Want a copy of the public-record complaint and his emails to see what I'm talking about? Just let me know.

I too had a similar experience to Mr. Thorp and have been trying to leave balanced reviews on Yelp. However, Yelp is protecting him because he's a paying customer. Google reviews are much more trustworthy anyway. Rick Moffatt, owner of LSI Floors, is only interested in selling, not supporting his products. The three of us bought a lot of flooring from this company and was dropped like a bad habit when their flooring failed. Moffatt, without any lab tests or independent examination of the tiles, tried to blame a common floor cleaner that he, in fact, recommended on his website. He stated, I've been doing this for over 15 years and I've never had this happen" and thus concludes that his company is not responsible for any failed tiles. Well