Hellamaid Cleaning Service

HellaMaid has done a great job on our home since we started using them in October 2022. We began with a deep clean and have been doing standard cleaning every month. It’s been a big help to our family with two full time working parents and a toddler. Emma, Katrina and Jessica have all been really great!

First service was deep clean. 1 of the cleaners showed up 2 hours late. They didn't clean under couches, beside them, missed toilet etc. simple stuff. quality was a quick wipe not what I paid for. They had to send another cleaner the next day to finish job. (waste of my time) 2nd service they cancelled night before because they double booked? Now it is the make up day 2 weeks later 4 weeks from initial call and they are a no show.....To your response. they are NOT free cleanings, they are inconveniences put on me because the service I paid for was not done well the first time. I will attach pictures and the screen shot of your 2nd visit cleaner apologizing that she didn't get to everything because she only had an hour. THE FIRST CLEANER TOOK DOG SPRAY SHAMPOO FROM MY SHOWER AND WIPED DOWN ALL THE GLASS IN MY HOUSE WITH IT!!!!You can also pull the personal emergency with 1 cleaner but it was all 3 cleanings.Pictures below of cleaning AFTER the free" follow up visit."

This is the first time I have had Hellamaid clean my house and I am very pleased with the service. I appreciate that the ladies come on time and work thoroughly. The ladies were very polite, friendly and very professional.I also like the fact that Hellamaid sent us reminders and general tips so that we would be prepared for our meeting. They were very efficient and did a great job so I decided to book my next visit.

Highly recommend Hellamaid. I tried other places in Guelph but this one is the best one so far. Erika and Leyla did a great job! I am glad that they are paying attention to details. Thanks!

We have had 2 visits from Hellamaid. June and Ashley have been great. Thorough, good with our dogs, and leave things looking fresh. Really appreciate their availability.

Used Hellamaid for a move out deep clean. It definitely exceeded my expectations. House looked amazing. Would highly recommend their team and would be happy to use them again in the future.

Great job done ! Friendly staff! I feel over all the did an excellent job especially the stove and the spot cleaning on the wall as I didn’t think some of those could even come out. My only issue was the top of the kitchen cabinet was not touch (and maybe that is not included in the exterior, not sure?) and I think some spots on the wall may have been missed because I wiped it and it came out. Overall a good job just a-little more attention to detail but I would definitely hire this company to do once a month general cleaning.

We haven't had any negative experience with Hellamaid. Everything has been done well and we appreciate coming home to a sparkling clean apartment.

Overall very good. A bit more attention to detail would be great but I was quite happy. Cora and Ligia friendly and very prompt which was important to me. My floors and kitchen light fixtures looked awesome!

Like many other reviews, we found the service to be generally unreliable. Late shows, several cancelations, and somewhat limited communication. Apart from a few, most of the cleaning has been good, but certainly not consistent. They've been improving over the last few months.