Shoppers Drug Mart

The service provided by this pharmacy was an absolute disappointment and falls far below acceptable standards. They failed to fulfill a simple prescription for urgent issue within a reasonable timeframe and took almost 5 hours for someone with no other prescriptions nor allergies.After a four-hour wait, I approached the staff for an update. Their quoted an additional 30 minutes which was wrong because it took another 60 minutes.I’m not sure what is the root cause of the incompetence at this pharmacy. If it’s understaffing, it is their responsibility to ensure they have an adequate workforce to meet the demands of their customers and provide timely service, especially in urgent situations.I strongly advise against relying on Shoppers Yonge and Finch for your pharmacy needs. Their failure to fulfill their promises and their lack of regard for urgent medical conditions is both unprofessional and inconsiderate. Seek out a pharmacy that values its customers' well-being and takes their responsibilities seriously, as they clearly do not.

Made to feel like a thief. What is with this store??? I went in and to the drugstore cosmetics section and this lady in black from the beauty department (from the other side) almost runs to me and says let me know if you need help. I was like okay. Then I asked her about two shades which I was confused about. She helped me coldly(why offer if you have no intention to help) and then asked me if she can checkout for me. I told her no I need to buy other stuff. She then asked me what do you wanna buy. I said eggs, do you wanna accompany me? She said no no , you get them and i will help you checkout. I mean the eggs section is literally at the other end of the store. What is this kind of behaviour. And who is she to ask me what do i wanna buy. Almost felt racist (I am a brown woman) as another woman just picked multiple cosmetics and she said nothing absolutely nothing to her. I was headed to the eggs section but didn’t feel like it so just bought the lip color and walked out. Ridiculous!!!! I shop at all your stores never have i ever been treated like this!!!!! This happened right now like about half an hour ago!!! I will ensure that a relevant action is taken against her. I want to know if the owner is instructing such a behaviour. Will make sure appropriate action is taken!

We always shop at Shoppers Drug Mart conveniently. Unfortunately, some days before, we received a parking ticket after parking in their designated spot. It would have been helpful if the customer parking areas were more clearly marked. However, we approached Jason inside the store, who kindly took a picture of the ticket and promised to forward it to the owner. The next day, the owner called us and assured us he had taken care of the ticket, relieving us of any worries. We truly appreciate the excellent customer service the owner and Jason provided at this Shoppers Drug Mart.

My review only relates to the pharmacy. This is the third time this has happened and it's starting to get disheartening. My doctor sends in a prescription and when I go in 5 days later I'm told they still need to order the medication. So if I hadn't shown up to try and collect, nothing would happen? This Shoppers has benefited from being the only chain pharmacy around since the Rexall at North American Center shut down. I hope something else opens up in the area, as you are taking your customers for granted.

I had a rather disheartening experience at this store recently, and I would like to share my story . It was the second time I found myself in a similar situation at this particular store. I strongly believe that the employees there need to be trained in treating people with respect and recognizing their inherent value as human beings.On Monday, May 22nd, 2023, at 9:55 PM, I decided to do some late-night shopping, spending approximately 30 minutes and I gathered about $70 worth of goods and proceeded to the checkout counter. The cashier, a lady wearing black eyeglasses with brown/yellow hair, responded with an audible sigh and an exclamation of oh gosh" when I inquired about using a vendor coupon. To my surprise

They sold bad products, and lied about refund. Be careful of this store, they do fake refund in front of you, and never reply your inquiry. Filthy garbage store.Now I’ve read other reviews, I realize that what happened to me seems to be “normal”. As every employee in this store, from the manager to the cashier, holds extremely toxic attitude towards consumers.They owe me $11.9 ( $10.49+tax).25 days, refund still not received.They sold products over the best date (4 months over the best date), did a fake refund in front of me (I haven't received the refund at all), and plays dead to my complains. They should be ashamed of taking my $11.9. What a bully store.On May 25th, I bought a bag of pecans and tasted one after leaving the store. The taste was extremely unpleasant. It was then that I realized the pecans were already expired, with a best date of January 23rd. That's a whole 4 months!I went back to the store and approached the cashier to request a refund. Despite the cashier processing the refund on the machine, her behavior and attitude were very strange. After hearing my request, she glanced at the bag a few times, looked at me, and didn't say a single word, nor did she show any apology or regret.I also noticed that the reason she selected for the refund on the machine was customers don't want it." No

I have been shopping at this location for many years without ever having an unpleasant experience until now. Recently, a friend bought me a fragrance which I found wasn't suitable for me after trying it out. When I attempted to return it at cosmetic section, a gentleman whose name I won't disclose in here, told me I couldn't because I had opened the plastic cover. I wasn't aware of this policy, and neither was my friend when they purchased it. The employee started lecturing me about trying samples before buying, claiming that it's common sense. I explained that it was a gift, and his statement couldn't be applied to every situation. I already felt uncomfortable at this point, but the supervisor advised me to speak to the manager the next day, which I agreed to do. However, upon reading the return policy, I couldn't find any mention of the plastic cover, so I raised my concern with the employee. He immediately became impatient and started raising his voice, telling me not to talk to him. I asked him to calm down and all I wants to know is the answer. but he continued to yell at me, rolling his eyes and making me feel disrespected. Im so confused, I ask him what did I do to deserve his horrible attitude like this? but he claimed that I was yelling at him and rolling my eyes, WHICH I WAS NOT!!! HOW CAN HE JUST LIE LIKE THIS IN FRONT OF MY FACE? He said that they were closing soon, and I should leave. from the beginning he kept interrupting me and talking over me. I left the store feeling angry and upset. The way he behaved was unacceptable and disgusting, and I wonder if this is how they train their staff on customer service. I refuse to let this go, and I will submit a formal complaint against this employee whether the company will take it seriously or not. Appropriate action must be taken, as no one should be treated this way.

I got prescription from emergency hospital last night and I had to get my med tonight. There was a small line up and this pharmacist took my prescription, told me to come back in 1 hour or when I get the text message. I waited for 2 hours for prescription drug and I still did not receive any text message so I went in to the shoppers to ask if my drug was ready. This lady said oh we don't have that on stock

These people are the most incompetent individuals you will meet at a pharmacy. I was told my prescription will be ready in 3 HOURS and when I came back at 10:45 pm which gave the 3 and a half hours, I had to wait in line for ANOTHER 30 minutes. At which point the lady behind the counter WENT TO THE BACK TO POUR MY MEDICATION INTO THE BOTTLES!!!! They had 3 and half HOURS to do this and it was done in front of me in 2 mins. They will abuse your time and they can do it because they know you need your medication. DON’T do this to yourself. Go use another pharmacy and save yourself the headache. If I could give 0 stars I would. The only saving grace to the whole situation was the pharmacist with the hijab who was nice enough to just let me leave without hassle. Everybody else there is useless.