Factory Direct

My FIRST and LAST time buying anything from FACTORY DIRECT.. Although the product purchased (4 Bicycle Hoist) was as described. Factory direct return policy leaves a lot of customers out of pocket for the expense if the product is not broken or defective.I purchased 4 bicycle hoists however, one of my family member also purchased the same products. Therefore, I did not require an additional 4 hoists. Upon trying to return the extra hoists, I was informed that their return policy excluded unused or unopened items without missing or defects parts. This made absolutely no sense to me, unless the business model behind FACTORY DIRECT is to leave their consumers carrying their inventory at the client's expense. I can guarantee you this was my first and last time purchasing anything from FACTORY DIRECT.Update: Review Written 36 min agoAfter submitting my review, I wrote directly to the online customer service representative. I explained my situation as indicated above in my original review, Ashley, the consumer representative was fantastic. Ashley took my receipt number and wrote to the store directly who has now been advised to issue a refund for my unopened and undamaged hoists. I will be returning the items directly to the store.However, I also provided some pointed feedback regarding their return policy. Which was to have their sales representative advise the customer of the return policy, or have it posted for all to see. Therefore, from that point onward any purchases would be done at the risk of the customer. My review rating will now be modified to reflect the consumer representative Ashley assistance with my return. Although my issue was resolved I had to jump through too many hoops to get was a pretty straight forward return. Common sense goes a long way in resolving most issue and the lack of that same sense creates unnecessary issues.Final Update on Factory 16:12hrs Oct 14/2022Although Ashley, from FACTORY Direct's head office resolved my issue expeditiously and the boxes returned were unopened. The manager still gave me a difficult time refunding the bicycle hoist purchased on Oct 6. Therefore, I am dropping my review rating from 3 to 2 stars. Simply based on my interaction with the manager, who treated me as if I stole 4 bicycle hoists and was returning it with a stolen credit card. I would not recommend the Ottawa location on Donald as a place to shop based upon my experience.Now that I know factory direct policy, I would recommend paying a little more in price with the ability to return my purchase without issue from Canadian Tire. While being treated with the dignity and respect afford all customers.

Have to be careful with this store. Products are often at the extreme end of the cheap" scale quality wise which

We ordered a tv online and decided to pick it up since the shipping was way too expensive. I made the ride and even rent a trailer since it was a 75. We arrive there and they decided to test the tv in front of me. The TV had burned marked all over the edge and they didn't test it before I come. I was disappointed. However I have to say the manager was a nice girl and was very kind. I would've liked at least a direct replacement or something similar or even a discount. Next time

I was shopping for a stainless steel hose and their website showed the item is in stock. I called the store and spoke to one of the associates (named Rachel according to another associate) to verify if they have the item. She promised to keep one aside for me and I drove all the way from Barrhaven. When I arrived at the store I was told she lied because they don't have any in stock. This place is garbage

If you know what you are going for (i.e. checked on line for availability, etc.) this place is awesome. The temptation of impulse buys is high. Staff is generally helpful, yet sometimes hard to find. We have been customers of this store for more than a decade, so that should say something.

Melissa is the best! I had some issues with purchasing an item but she went above and beyond to make sure I was taken care of. I felt that she cared about my situation and was super helpful. Go see her and I truly recommend this store!

A wide array of electronics and nicnacs. You can come to find things you don't need but will nevertheless want. They have good customer service and will help you the best they can. I'm very satisfied with this store.

This factory direct outlet store is equipped with most of the items and you’ll find enough staff members to assist you in case of need. The only thing they could change is the entrance door to make it automatic for the customers getting large item purchase.

Great surprise selection and 50% of the items had a very fair price. This was my first visit and I will return

Prices are higher than one expects but customer service persons were good. Return policy is lacking with only store credit and 30 days. Nothing notable here.