PetSmart

We take our dogs here to get groomed and everytime they have done an amazing job taking care of them. Staff is friendly, professional, and have excellent customer service. Store is clean and organized. Thanks to everyone working here for their continued efforts in their work! I recommend this PetSmart location to anyone in need of pet products and services.

my go to shop for pet food and supplies! Shay is the nicest person i’ve ever met! she’s super friendly, and you can tell she loves her job. get her a raise!

Teresa and her staff are absolutely amazing. Very knowledgeable, sympathetic, and extremely kind. Teresa deserves a raise and promotion for her excellent customer service and attention to detail. Bravo! Thank you so much for everything EVERY TIME! I make it a point to travel further just for the service this location provides.

Helpful staff, compassionate and informative for new or older pets alike. Even the cashier shares nuggets of wisdom and love to my puppy.

We highly recommend Petsmart Grooming in Pickering, we have been using their services for the past 2 years. All staff are great. Katie our groomer is wonderful with our little Milo.

I brought my dog to a Pet Smart location in Oshawa and it was a great experience for my dog, but unfortunately this location in Pickering was the worst mistake I have ever made, the groomer that my dog saw must of been an amateur as my dog came back to me with cuts on his body, the groomer only did the top of his body and underneath and left the remaining areas ungroomed . When I spoke with the groomer the excuse was he was not co-operative and they told me to go to the vet to have his hair done. I have never had a complaint about him at a groomer before as this is NOT his first time. When i picked up my dog he was shaking uncontrollably and seeing this made me emotional. I had to take it upon myself to finish his hair and comfort him. When I brought him home from PetSmart the tufts of hair in my car were unbelievable. I found that the groomer didn't try to take her time with him and do a better job then what she did. My feeling is that because I was in there on a Saturday she just wanted to leave as I was her last client, she tried to contact me to move up my appointment. From the time I dropped my dog to the time she gave up on him was within 30min at most... I highly do not recommend anyone to go to this location.

I wish I could give no stars. I’m SO disappointed in my experience today. I attended this location as they had the quickest available appointment for my 20lb Havanese Poodle whose coat was too much for the warmer temperatures we have been having. Upon dropping her off, the staff was rude and seemed as though I was bothering them by bringing my dog to her appointment. I asked how long it would take and they advised 2-3 hours and that they would give me a call 20 minutes before she was ready to be picked up. At the 3.5 hour mark, I gave them a call as I was waiting in the area- having come from Oshawa. They didn’t answer so I gave it another 15-20 minutes before calling again. Whoever I spoke with told me that she would be another 45 minutes to an hour. This seemed unreasonable as my dog is 20 lbs and all she was having done was a haircut but I said nothing and continued to wait. By hour 5 I started to get concerned so I went back to the store only to see one associate spinning in her chair and another one on the phone. At this point I just wanted my dog so I asked to pick her up. I was asked “oh did no one call you?” No, no one called me. Despite the salon being empty and my dog being locked in the kennel for however long. No, no one called me. Despite my dog being so desperate to relieve herself and have some water. No, no one called me. I will never be back. If you have even the slightest amount of compassion for your pet, I beg you not to bring them to this location. I am so so so disappointed. I would have waited around for however long I needed to if she was being taken care of properly but to see how desperate she was, not to mention the cut hair in her eyes and a sub-par haircut. I am so sorry to have put my dog through this and I will NEVER take her back there.

PetSmart is one of the first pet+friendly retail places I went to years ago. Before I even got a pet! I visit for my dog, Diamond and enjoy getting him to socialize inside the store. They offer everything from grooming service (haven't touched that service yet, but I enjoy watching the show!), To advice and consulting on things like vets to find in the area and courses for training. I piakc up bones and treats

Visited this PetSmart a few times over the past few weeks.The staff in the fish section were extremely helpful and knowledgeable. They were able to tell me exactly what fish got along with other fish and the best things to feed them.I came back because I had an issue with one of my newly purchased fish dying. They were pretty quick with the return/exchange. The woman at checkout was also really friendly and made it very easy to exchange for a new fish.Would recommend this location!

All staff are nice at Pickering location and they always take time to greet Bella and give her cookies. We visit them very often. Today, I was looking for a good harness and Shay helped us find the perfect one for my Bella. Shay is super patient and lovely.Thank you Shay, Bella looks adorable and happy in her new harness. :)