GoodLife Fitness Halifax Joseph Howe

The staff seem more interested in socializing, With their friends then doing any work reported a safety issue with one of the machines 2 weeks ago machine has not been taken out of service or fixed.Seriously thinking of cancelling my membership.

They should put a notice that if you are sweaty and stinky after a workout, please take a shower before sauna. People are wearing dirty sneakers stepping on the bench and talk super loud in there, just no courtesy for other people who are using it. I never had this issue or seen that at other locations

Impolite and rude. I was charged extra for the time taken off and when I called to find out the person from the club Sharon, put me on hold twice for 10 mins each time. I was trying to understand the break up of this charges and requested for a refund as I was not informed of the same. All she gave me was a 1800 number to deal with it myself. Neither did she even help to at least resolve my problem nor listen as I had follow up questions as the information was on her screen.She was disinterested and was in a hurry to hang up phone. Disappointed and upsetting. If your a new/recently opened fitness centre, work on your customer service skills, because we certainly won’t come back here for sure.

The gym is good, nothing special. I asked a gym superintendent a question about the use of equipment and she was very rude, not even looking at my face when I was talking to her, and not caring to listen to me. Absolutely poor customer service. Being the biggest gym chain in Halifax, it seems that GoodLife Fitness care the least towards customers

Will share extended review on blog. Gym is great but my payment issues were not answered well by manager and the employee who signed me up. I got alot of amount deducted from account which is not refunded yet.

Cancelled our memberships with the person at the front desk, confirmed twice that we would not get charged our next payment, and then still got charged our next payment. Upon calling to request a refund for the payment, they dismissed the issue and said that the front desk person wouldn't have said that. Terrible customer service especially as when we signed up we were told we just needed to let them know before the payment was due and that while they stated they needed a full payment cycles notice that wasn't the case in reality and could just cancel prior to the next payment, and this was confirmed again by another member of staff when we checked prior to cancelling our membership the time frame. Staff need more training and we need a refund due to the misleading information that has been delivered to us on multiple occasions.

I agree with previous reviews about not very clean facility. I had to change clubs because I like to go to the sauna but I can't enjoy this time in good life. People come to the sauna in fully workout dressed including shoes. No one changes shoes at the gym entrance. So, wearing these shoes they visit not only the training room but also the sauna. They sit on the upper benches in their shoes. Talking loud and watching videos with loud sound in the sauna. When asked for silence, they answer that there are no such rules. Very disappointed. Changed club.

Pros: open 24 hours, lots of parking, generally clean and nice facilityCons: staff seem indifferent, almost as a rule. I often feel like I have to interrupt them being on their phones in order to ask a question. (I know things get slow and jobs can be boring but at least either HIDE it or be aware enough to notice a customer is around)

Its for good life in general. They are not providing anything extra for the money they are taking. They just want to take the money from your account. Highly recommend support local gyms. About this location. Staff here is totally average. You expect more for the money you spend. I'll give zero stars if I could but I couldn't.

Great club, the GM is a delight. Nicely laid out, one floor, so no meatheads upstairs dropping weights. Main fitness studio is quite small and no cycling studio is unforgiveable. Friendly staff.