Countertops Direct

Pete is the absolute worst person to deal with. I bought counters from him about a month ago and it was the biggest headache ever. Please do whatever to avoid this company

I shopped around before purchasing from them, they were friendly and very helpful as we had to custom fabricate to fit my basement bar. I would recommend them to anyone. Thank you Counter Tops Direct on Hall Rd. I attached a couple of pictures.

My wife and I recently renovated our kitchen and decided to work with counter tops direct. We found a stone we loved and asked several questions about how it would hold up. Unfortunately, we were misled on the stone, we weren’t told that it was the only one and to top it off, the installation didn’t go quite as planned. The piece didn’t exactly fit and to make up for it, quite a bit of apoxy was used. So what we were left with was a beautiful blue, grey and white stone with an 1/8th of an inch yellow line done the seam. We then noticed immediately that even water was etching the stone. After several phone calls, a team came out to fix it. They removed most of the yellow and tried to color match what they could. After they left, we then had a multicolor line with yellow highlights. After a month of being passed off and ignored, we were finally able to get them to send out a 3rd party. By this time, we had water rings all over the counter tops and chips in 2 places. They recommended that we use a high grade seal and buff out the stone. This was going to cost the same as the stone itself $5000. We called the manager and asked that we either get this service performed or get a new counter top. We were told that would absolutely not happen. We asked to speak to the owner and we’re told that wouldn’t happen either and then the manger hung up on us. We had him on speaker phone with the 3rd party present and they could not believe how we were treated. So now we have a beautifully renovated kitchen with a counter top we essentially can not use. A moist rag etched the stone, there are chips and rings all over, and the entire counter top is covered with etching from water droplets. Each time my wife’s see’s a new etch my wife breaks down in tears and I find it absolutely ridiculous that that was the level of service provided. Do yourself a favor and go elsewhere, they will not work with you nor will they take care of you if a mistake is made and they will absolutely tell you what they have to in order to get the sale. I am not one to write reviews but after spending what we did on this kitchen and counter top, I want to ensure no one else has to go through this. My wife is a real-estate agent and will be spreading the word to her clients as well.

This company sells you a bunch of old out of style stone for sky high prices. The installers were a joy but the price and dealing with the attitude that comes from the office just isn’t worth it.

Tony and Chris arrived this morning to install our counter tops. They were upbeat and smiling. They helped move items out of the way to get the counters in. They made sure the surfaces were clean before installing. The whole time lifting heavy granite and being very personable. They did such a great job and were tidy and thorough from start to finish. I cannot say enough great things about these gentlemen. Great crew work and I will definitely be recommending to anyone wanting counter tops!!

Last month I renovated my kitchen including new quartz counter tops from Countertops Direct. The countertops are exquisite. The workmanship is very exact. The Installers were very professional, and respectful to me and my property. They were efficient, neat, and quick. The workmanship is superb. I would, and have recommended Countertops Direct to friends. If I could rate them 10 stars, I would. I have had 3 different stone countertops in my kitchen, and I have stone throughout my house, and these are the most beautiful and highest quality countertops in my house.

I recently purchased a countertop from Countertops Direct and had a great experience from start to finish. Linda, my salesperson, was very friendly and informative and helped me to select the perfect counter for my budget and needs. The installation was quick and smooth and Shana in the office was very responsive and easy to work with. I feel that the pricing was quite reasonable and I got a great, quality product that I couldn't be more pleased with! Overall, a truly positive experience every step of the way and I highly recommend them!

Everyone was wonderful and the finished product looks great! Kelly was very knowledgeable. She had great suggestions and kept us in our price range while helping us find the perfect color. Shawn & Vaugn the installers arrived on time, were very professional and were so kind to my son who loves everything construction. Couldn't have asked for a better experience!

Terrible experience with the installation and workmanship of two new granite countertops with sinks for two new custom made bathroom vanities. They damaged both of the vanities, got the adhesive all over the inside and outside of the cabinets, sawed into the cabinets…damaging both.The sinks were placed so I can’t install faucets; they’re too close to the backsplash. The faucet holes are not centered. Underneath, the sinks are held with cardboard. This is not industry standard. These guys clearly didn’t know what they were doing. The installers left a mess for me to clean up. Now I’m paying to have two new vanities made, buying new countertops and sinks; and paying to have all of this done again The manager has yet to call me back! I have placed several phone calls and sent pictures! I have spoken to him once when he answered the main work number, but I didn’t get any results. Sent him an estimate for the new cabinets. So far…nothing. If you scroll through these reviews you’ll notice that Pete, the manager at Countertops Direct, has only responded to the positive five star reviews. That speaks volumes! I can’t even get him to call me back! It’s shameful of him! Shana was pleasant and made choosing the granite a nice experience. I have never done anything like this before. It’s sad that I now have to deal with this.