Vinylbilt Windows and Doors

Solensis WindowsI was trying to get hold of Solensis window’s support to ask a question on casing. I was re-directed to VinylBilt windows in Concord, Ontario. I was told by Srinivas Yarlagadda that the pic I sent him were not Solensis windows. Interesting, why would I send it then? I asked for a manager and Joe Ciddio got back to me. He sent me a reply stating he would look into it and got back to me with the same answer, these are not Solensis windows. Probably asked Srinivas. My question to Solensis and VinylBilt is, you sell Solensis windows and don’t even know what they look like? I went back to Home Depot and the manager said they have had all kinds of problems with Solensis and Home Depot has since Stopped selling Solensis windows. Not great for me but good for others that are purchasing here forward.Thanks for the reply now that I posted a complaint. I tried twice to receive some customer service" and the second time asking for the manager and look what it got me. That's enough."

A couple of weeks ago after shutting a window & locking it, I heard the lock leaver pop. I was really surprised because I was not rushing, I did not use any force at all to close it, the temperature was not freezing & the window was only approximately 4 years old. As the leaver had no way for me to take it off as there were no visible entry points into the mechanism, it seemed like something broke inside the mechanism resulting in the window being locked in the shut position (thankfully) until fixed professionally. After contacting Fasada in Oakville who I purchased the VinylBilt windows from, the process was fairly painless. They provided the information to VInylbilt who contacted me fairly quickly & very professionally explained the process of setting up an appointment for a service tech to come to my house. They did explain that there was a service charge even though it was a fairly new window. That was the only disappointing part & why I wouldn't say this was a 5 star situation. I don't like the fact that I had to pay to get something fixed that should not have broken, but if I ever wanted to open that window again, I had no choice. Jonathan from Vinylbilt Windows was great. He was professional, quick, fixed the lock, explained why it broke (something was too tight in another part of the window fitting so he had to replace a couple of other pieces that help open the window).

Beware of the lifetime warranty guarantee.We just bought a home that has Vinylbilt windows with the lifetime warranty, and we’ve been having difficulty getting confirmation from the company that the warranty transfer went through since there’s a time limit to transfer the warranty to new owners. There’s no email confirmation via their web form; and even after using their customer service web form, and leaving a voicemail with customer service, I’ve yet to hear back that the warranty transfer went through.Based on this experience, I’m expecting to have customer service issues with them if we do have to use the lifetime warranty in the future.

Had my windows installed about 3 weeks ago, found a minor issue with one of the windows. Before I could call in to report it Vinylbilt called me to confirm my warranty registration and booked an appointment. Had my service completed today. Thank you for the efficient service!!!

Our home was built in 2019 and Vinylbilt windows were installed. The windows are excellent but there was an issue with the frames changing colour from their original tan colour. To our delight, Vinylbilt contracted with Clarity-spray to repaint all the window frames. The resultant work brought our windows back to their original colour…they look brand new.Our thanks to Camila Rosa of Vinylbilt and Brian Hunter of Clarity-spray.Jim and Jan

Jonathan came to my house today to fix a 19 year old window. Was very surprised after i learned that my glass is still covered under warranty. Jonathan was very respectful and did quality work. Thanks!

Our doors and windows have worked consistently well since they were installed 10 years ago. Unfortunately, the locking mechanism for our patio door recently broke, but a replacement part was carefully and correctly ordered (thank you Camila Rosa!!!), delivered, and easily installed by ourselves. There was immediate follow-up to ensure that everything was now in working order. I have no hesitation in highly recommending this company for installation and commitment to their product!

I recently purchased vinylbilt windows and I have to say that they are truly amazing. Not only do they look great, but they also perform exceptionally well. I was especially impressed by their energy efficiency, as I noticed a significant reduction in my energy bills after installation.Although I did encounter a minor issue with two dented screens upon delivery, the after sales service team was quick to address the problem and provided me with new replacement screens in a timely manner. I appreciate the prompt response and willingness to rectify the issue, which has only added to my overall satisfaction with vinylbilt windows.In summary, I highly recommend vinylbilt windows to anyone looking for high-quality, durable, and energy-efficient windows that also look great. Despite the small hiccup with the screens, I am thoroughly impressed with the product and the company's commitment to customer satisfaction.

This is simply a great company. They have so many great options for windows while providing great customer service when in need. Would definitely recommend!

A wonderful company! I would definitely recommend. They were quick and professional. 10/10