Aerus Electrolux

This was my first experience with Aerus Electrolux in Edmonton and the service was impeccable. They were knowledgeable, helpful in recommending with I needed. Their professionalism was top notch and I would recommend to anyone. Will be using them in the future.

This is a 100-star review for the Aerus Electrolux team Angie and Donald.Super friendly. Very patient when explaining what is going on. Very pleasant to work with. Very transparent with pricing. Fast and clear communication.Problem (so I thought) - poor suction with my Costco Electrolux central vac, suspected blockage in pipes.The real problem - The original machine had a poor motor to start with, and with use, it lost suction over time.Temporary solution - play the motor, regain some lost suction, but expect the issue to reoccur every year, and have the central vac services every year. or,A better solution - replace the central vac unit- and super happy we did.The full story - We bought a Costco Electrolux central vac 7-8 years ago to replace our broken Hoover central vac, the suction on the Electrolux while new was noticeably less than the Hoover(when functioning). Over time we notice the suction issue is getting worse, and this year on the second floor the suction was so poor we thought there has to be a sock stuck in the pipes. We called Aerus Electrolux to service our Electrolux, learned that the Aerus Electrolux is a North American line, and the unit we had was from the European line, now discontinued due to quality issues. Donald(Service Tech) called me to schedule a time the next day, informed me he won't charge until work has been performed! He came to my house and checked ALL the suction ports and the machine itself, PATIENTLY explained what was going on, and provided two solutions depending on my budget!We choose to replace the machine. Donald had all the parts with him, installed the new unit, rerouted the pipe to our preference( aesthetic reasons) installed a garage suction port. Very methodical with his work, had a garbage bag ready to dispose of any scrap parts. Even offer to dispose of our old unit! He checked all the ports in the house before he left.We love this new unit, it's a beast when it comes to getting dust and everything else.I would 100% recommend Aerus Electrolux for anyone looking to get a new machine or service their old ones.

I purchased my Electrolux from them back in 2009 and it has been the best machine I have ever owned. I recently took in in for service and Angie was very knowledgable and diagnosed the problem within minutes. They always have what I need in stock and are even willing to do FREE house calls.When our central vac was having issues they sent out a technician and they removed they system, repaired the machine and delivered it back and re-installed the machine for no extra charge.I would highly recommend this company and they even do repairs on non-electrolux products. 10/10

Fantastic service technician. She had the two mechanical problems with our vacuum cleaner fixed within 10 minutes - while we waited. Outstanding service, excellent customer service and an extreme pleasure to deal with. We highly recommend this business. Aerus Electrolux is fortunate to have an outstanding employee. Thank you; you made our day!

We completely love Aerus Electrolux. Their products are excellent quality and are backed with a very comprehensive warranty. Donald is simply amazing. We contacted him to look at some vacuums because we had purchased a Miele Pet vacuum a year and 2 days prior and the motor blew on it and we don't even have pets. We bought it thinking that it was a good brand but they wouldn't even help us out 2 days after the year warranty. We honestly thought that we would save some money and buy the cheaper vacuum instead of replacing our older Electrolux. We will never make that mistake again. You get what you pay for stands true to the letter here. Donald came by with several models to show us within 45 minutes of us calling and walked us through each model demonstrating each one. He matched us up with exactly what we needed. Super professional and extremely knowledgeable. Lesson learned, we will never stray from this kind of quality ever again. Thanks Donald, you are amazing. We highly recommend anyone looking for a quality vacuum that will last a very, very, very long time and backed with top notch service throughout and beyond your ownership get into an Aerus Electrolux. They do service calls regularly and make owning their products super easy!

Such wonderful people, my central vac stopped working instead of coming to look at it they troubleshoot the problem over the phone and guided me to repair my vacuum free of charge. I’m forever grateful.

Sales/service technician Gary is a credit to the company.Sold and installed a central vac for me 5 years ago, promising to install the basement lines when I was ready. Returned today and made good on his word.Customer service like that is hard to come by.

Angie and Donald both offer competent professional knowledge, valuable experience, and a friendly personal touch to their customers regarding the vacuum systems and air purification units they sell and install. We appreciated Angie's clear direction and product advice on-site, and Donald's skills and follow-up information sessions upon install at our house. Quality products vended and made ready to go by a fabulous staff- WOW!

Dealt with Angie the Service technician with my Air Purifier dilemma. She thoroughly explained their machine, technology and set me up with a free air test. I am extremely happy with our new Aerus Beyond purchase & have noticed a huge difference in the dust levels in our house. Thanks again Angie.

Amazing company and staff! Always fast, convenient, and efficient. I called Angie yesterday and I have Donald the technician here this afternoon for free, no labour charges or house call charges. Just pay for your parts and products you need. Great location on the south side lots of free parking. Quality products at great prices.