Dentistry On West

I have been in multiple times over the past few months to address various issues with my oral health. Upon completion of my most recent visit I was told my dental coverage would not cover my bill and I was to pay $750. Receptionist told me $128 of overages occured on the prior visit also that my insurance company did not pay ($1200 per year). I asked if they could push billing into the month of January so my coverage would pay for the bill, I was told this would be fraud". If I had known I had reached my yearly coverage limit I would have waited a few months for my next visit. As I paid my bill all I could think was this... Upon arriving for my last visit reception already knew I owed $128 before the final visit had even begun

My initial assessment was very thorough , Following the assessment I was given a verbal and written outline of recommended procedures with the cost. There was no pressure to book another appointment to follow up on these recommendations but I did. The dental staff and the secretarial staff were very professional and friendly. This office was recommended to me and I would do the same.

Every person you encounter is super nice, helpful, and knowledgeable. I’ve never had a bad experience in my many visits.

My family have been with Dentistry on West from the very beginning.My daughter and her husband gave gone there since my daughter got married and her children go as well.We have never considered going anywhere else. The care and professional treatment is wonderful and you do feel like part of a family

Great experience at this dentist office, I have a fear of the dentist because of past experiences. I was very comfortable, and happy with all the staff, They are extremely welcoming. I definitely recommend this dentistry in Orillia.

Great staff and great service. Our family has been going there for 20 years and we've never had a problem. We are always given good advice on maintenance and prevention, and we have never had any unnecessary work done in over 20 years. The dental chairs are comfortable as is the waiting lounge. I have already recommended Dentistry on West to numerous co-workers over the years, and would not hesitate to do so again.

I have been going to them for several years now, and I really appreciate the level of service I receive here, both at the reception and in the chair. Professional and helpful, with a sense of compassion and genuine care. When I go in, there is always the feeling that this place has a very healthy workplace culture, and that says quite a bit right there. I highly recommend Dentistry on West. So do my teeth :)

The staff is very friendly and professional. It was obvious the they enjoy working together. I was treated very well throughout my appointment. The staff went out of their way to make me feel welcome and comfortable.