JELD-WEN of Canada Toronto

Purchased a brand new home 6 years ago from Claysam homes in Woodstock. They used Jeld-Wen windows and doors. My windows need to be replaced because they are warped and let water in. Going to have to be replaced out of pocket because they only provide a 2 year warranty. What window company provides only 2 years of warranty?? What a joke would not recommend windows from Jeld-Wen or homes from Claysam. Absolutely disappointed.

I bought a brand new build 4 years ago and all my windows have problems closing or sealing properly. Every season they are getting worse, by next year I’ll probably need all new windows. 0 stars.

We got new style windows from JELD-WEN. The cost of the windows $900-$1200 each and we bought them through Home Depot. It has been a month and half now and JELD-WEN tell Home Depot that the windows come like that (see in the pics below.) I show the pics to a lot of builders and they said that they have never seen anything like that before. I regret buying from JELD-WEN. We had another option (Farley Windows) and they are $175-$200 cheaper than JELD-WEN AND 110% better in quality. I am stuck, it has been 3 months and they have told me nothing.

Amazing Customer Service! We had a problem with our windows and Mari and the manager were on top of helping us to ensure we were happy with their services. We were able to come to a mutual agreement on how to proceed and we are truly satisfied with Jeld-Wen! Highly recommend.

Built a home in St. Thomas in January. The door we ordered was not available, so rather than asking us to pick another door they just picked a front door for us. Which by itself is terrible but spending the following 9 months going back and forth on the second door we picked while taking multiple days off work for a door that never seems to come is really where Jeld-Wen has screwed up. I would 100% not recommend Jeld-Wen as they are incredibly disorganized and the customer care has no intentions of being nice or helpful. More of a deal with it" attitude which just adds to the overall experience. Do not deal with this company when looking for anything as they are truly a terrible operated company."

Probably the worst products on the market.in 2019 we installed 6 doors and 22 windows for a Client. With that amount of product, budget was an issue, so we ordered from Jeld-Wen. after the promised 6 week delivery time, we recieved our order 14 weeks later to find several broken windows, damaged frames, nailing flanges on every window (NOT what we ordered) and terrible customer service from day one. After dozens of missed appointments for repairs and replacements, I still have no idea if these issues ave been resolved as our Client no longer wishes to deal with us. Can't say I blame her either. Dealing with this company was embrassing for my own.Fast forward to today.We installed a patio door and 4 windows on a project. ALL of them pieces of garbage. ALL of them going back to the store at my own expense. Why? because nobody there answers the phone, takes notes or returns emails or calls. So, there's nothing left to do but file suit in court and hope I get reimbursed for my costs and compensation for our Client. Maybe I'll get lucky and somebody will actually show up in a Courtroom.

If there was an option for zero stars, I would give it.We built a new house in London, ON. Upon moving in FOUR MONTHS ago, we discovered NONE of our windows on the main floor worked. In addition, we did not have a screen door. We are still waiting for these things to be addressed. They make promises that are not kept such as telling us they will address these issues and not show up. They tell you they will be by to address the issues but never show up. Absolutely terrible product and even worse customer service. I highly recommend not using this company and telling your builder you do not want them. The houses on our street that used Golden Windows are very pleased. If you want to avoid headaches, go with another company such as Golden and steer clear of Jeld-Wen.

VERY poor service. We received our French doors with a MASSIVE amount of damage. It has been 99 days since we were told that our claim had been approved. We still haven't had them repaired. It has been 20+ days since we have last heard from Jeldwen when we were told that the doors were in and we were waiting to have them scheduled to be changed. After many emails Jeldwen has completely stopped responding to our emails. So here we are now well past when Home Depot will do anything for us, and a renovation that is complete and we have massively damaged doors. If you would like to reach out to me and get back to me I would LOVE to hear from you. I've tried emailing and messaging on Facebook.... you have my information.

Customer service was ok for broken vinyl on a slidiing door, but took 2 new" doors to get one that wasn't broken. We put the windows in a new build and there is a breez in our house coming from the windows and we get moisture and icing around the windows. Also the stupid design with weep holes that need regular cleaning in transums or else you get water in your house is the dumbest design."

Bought a new home with lots of windows (Jeld-Wen Windows). Must be a cheap builder window. Everyone one of these windows rattles with the slightest of wind. The whole subdivision has the same problem. I’ve never heard a window rattle like this, makes it very hard to sleep at night. I blame the builder for buying cheap windows and I blame Jeld Wen for making garbage windows. This product belongs in Lowe’s and Home Depot for the do it yourselfer, not in a million dollar home.