Bones Pet Stores

Went to the bones on thurlow and pendrell. My s.o. and I go there often as we live in the building above, and had enough points for a 10th free bag. It wasn't about the money but the principle here- as the manager on duty claimed that he could not find our account and that we had never even been in the store and that maybe my girlfriend was just lost or forgetting or lying. He was super patronizing and I was very shocked that he had some how lost our account as we have been going to this store since opening. She gets dog food there every couple weeks and he knows who we are, as do all the other staff. He was unable to rectify the situation even after finding the account somehow- claiming that we hadn't bought anything there before and had no points?!? We will be going to the tysol down on Davie from now on. The rest of the staff are really friendly and they have good food options so it is disappointing.

Amazing customer service. The only reasons for 4 stars is the hours are only 11-8 and the products are very pricy. My dog loves the store though and tries to drag me in every time we pass!

My cat recently had dental surgery and can only eat soft food. Being a cat he is refusing all food I’ve bought for him except for one particular brand, I went to 3 stores in North Vancouver yesterday and each one was sold out. I did some googling and Bones had the food in stock & they deliver! The food was on my doorstep when I got home from work. They texted me this morning asking me if the delivery time worked and even let me change my ship to address. I am so so pleased with Bones! Thank you for saving me from driving all over the lower mainland searching for food for my picky cat!

I shopped at this delightful Pet Store just down the street from my apartment. The staff are friendly and very attentive, eager to help you with your needs. My clerk Emily took the time to help me select wet food for my aging & finicky Tuxy plus a reasonable plan over time to satisfy Teak's palate.......Thanks Emily from your new customer......Barry

Helpful friendly staff! Helped my dog find some winter gear. And allowed him to try it on & test it out.Thank you

Better priced than others for cats with allergies, good food will always be expensive.The older gentleman (i think he is the manager) is absolutely one of the best people ive ever dealt with in almost any customer service situation and in an animal situation. He was so patient, kind and informative with helping me with my cats food allergies.Everyone there has always been very kind and helpful but this gentleman, he is a gem. Absolute gem.I appreciate the non judgment of now knowing what to get to help your animal.Go to this man if you have any questions.

This is a fantastic store - both the Thurlow and Smithe Street stores. They've got the best products for your dog or cat - the products and food they sell are thoroughly researched - the owner is extremely knowledgeable. And what's more their friendly customer service is second to none. They go out of their way to provide good customer service which is so appreciated - and they make it a happy experience for my two dogs who go into the store with me.

My partner and I visited before adopting our dog and the staff were fantastic - especially the guy who I believe was the manager.He took probably half an hour to walk around the store with us as we picked out the things we needed. He was very friendly and knowledgeable about both dogs and the products sold. What's more, he never once tried to upsell us or anything like that. He even told us to make sure to bring our dog in to visit.I would highly recommend this store based on my experience and I will certainly shop there again.

Great service. They special ordered different litter for my cat. Cat waiting for store to open.

Great service and variety of products! They even kept showing us options for our new puppy after they had closed!