CAA (Canadian Automobile Association)

Avoid using CAA Insurance. After receiving this year's jacked up renewal for my home insurance I quickly found another provider -- at a much, much lower rate. There was more than enough time to cancel the upcoming payment for the new insurance.I contacted the broker, Steers Insurance, and they confirmed and assured me the payment would not go through. However, the broker is now blaming CAA Insurance's accounting system for the reason why the payment -- without authorization and with the assurance from CAA Insurance themselves -- went through anyway.Now I have to wait until late May to receive the refund for the payment.Don't deal with CAA Insurance. You, too, will regret it.

CAA has been great with policy pricing. Cut my auto and content insurance in half from a company I'd been with for years without claims. Its just kept rising and I called CAA and they quoted me by half! Plus with membership you get insurance discounts and road side assistance and free towing. Well worth the switch! They also insure off road vehicles!

I had switched to CAA many years ago after shopping around and found their auto insurance rates to be very reasonable, I later moved my house insurance there as well. In 2022 I had a minor accident and in 2023 my wife had a minor accident, no one hurt later we received a registered letter saying that CAA is dropping us as clients. I spoke with 2 CAA representative and was told that it is CAA’ policy to drop any customer who has 2 accidents in a 5 year period and that this is how they keep their rates low. Great insurance company as long as you don’t have to use their insurance.

New to the CAA scene and unfortunately I'm had to call twice already, however in the brighter side they've been absolutely fantastic! Polite and eager to assist.

I don’t know if this is the location the tow they sent me came from but I had to write this somewhere. I had a guy name Jonny pick up my car (Kia soul for reference) today. He was super friendly, made me feel so much less stressed even though I’ve had 3 solid days of insanity with my car. He made my experience so easy and chill. It literally chilled me out. So I don’t know if anyone reads this but give Johnny a big raise!!!!!!!

They take care of all my Insurance. And the road service is great.

I called for roadside assistance to get a flat tire changed. The technician arrived in 15 mins and I was back on the road in 20 mins.

We've been CAA members for a few years, so also started getting our travel insurance through them. Always super helpful and even made recommendations that saved us money.

Went in to purchase membership for the first time. Quick service got everything setup. Was offered maps for free for our upcoming trips. Lots of perks with the membership this may be a renewable option next year

You would think an INSURANCE company would cover things on your vehicle like a windshield but I guess they can pick and choose who they want to help and who they don't. So after 4 days of having my vehicle and spending $50 in cabs to get to work and another $50 in gas going back and forth (45min to where my vehicle was being held for absolutely no reason) without my vehicle it was returned to me with NOTHING FIXED. Was hoping by switching insurance providers I would have better treatment but that was definitely NOT the case. I'm disgusted by the waste of time money and energy I spent on this company...DO NOT RECOMMEND!!